Account Manager

Zeta Global; Valencia; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company specializing in client services is seeking a Client Services Manager in Valencia. The ideal candidate will have 3+ years of experience in digital and traditional marketing and be adept at managing senior client relationships. This role involves client coordination, revenue optimization, and strategic initiatives, requiring strong communication skills and a proven track record in partnership development.

Formación

• 3+ years in digital, CRM, and traditional marketing managing senior clients.
• Strong understanding of marketing platform technology.
• Spanish (native) and English required.

Responsabilidades

• Serve as the primary client services contact coordinate with teams.
• Responsible for monthly billing duties and revenue allocation reporting.
• Lead all recurring scheduled client-facing status calls.

Conocimientos

Client Service Management

Digital Marketing

Communication

Solutions Orientation

Partnership Development

Educación

Degree education

Herramientas

Jira

Descripción del empleo

Zeta Global is looking for a dynamic, personable and strategically minded individual who is acutely skilled in client service management. This person will be a team player; solutions oriented and have the ability to manage multiple client and internal stakeholders at senior levels. Having digital marketing experience is a requirement, with experience in traditional and emerging mediums a very strong plus. A background technology and data is required. This role reports into the V.P. of Client Success for the team.

RESPONSIBILITIES

• Serve as the primary client services contact that works to coordinate with client contacts and our Operational & Strategy team members, as well as between both those groups and other internal Zeta Global service divisions (creative, technology, legal, sales etc.)
• Developing deep and enduring client partnerships with high client satisfaction ratings
• Developing deep and enduring intra-team partnerships with high teammate satisfaction ratings
• Monitoring and maintaining high quality services, technology, and strategic plans
• Responsible for monthly billing duties and revenue allocation reporting
• Presenting to both internal resources, teammates, and client on a variety of initiatives and informational categories
• Leading all recurring scheduled client facing status calls and preparation for the same
• Coordination of team-wide meetings both in person and via phone
• Strong focus on Strategic initiatives, both optimizing existing ones and launching / developing new ones in conjunction with Zeta team members
• Maximizing existing and generating new revenue streams from client budgets in conjunction with the VP of Client services for the team

CHARACTERISTICS

• Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce and CRM
• Experience in partnering with clients and colleagues on business strategy and solutions
• Proven revenue generation and growth across book of business
• Strong understanding of marketing platform technology
• Strong understanding of the various marketing mediums available : digital, emerging and traditional
• Experience with Jira or similar asset / project management systems
• Superb communication skills (internal as external)
• Highly resourceful, solutions oriented with a positive attitude
• Accountability and reliable
• Team player

THE CANDIDATE

• 3+ years' in a digital, CRM and traditional marketing position managing senior clients and multiple stakeholders
• Degree education
• Evidence of continued personal development
• Spanish (native speaking) + English is a must.

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