Account Manager

Radius; Valencia; Presencial; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Friendly culture

Rápido crecimiento

Compromiso con inclusión e innovación

Descuentos en tiendas

Apoyo en salud y bienestar

Descripción de la vacante

Radius busca un Desk-Based Account Manager para gestionar una cartera de clientes B2B usando nuestros productos de Telemática, GPS Tracking, Asset Tracking, Vision Solutions e IoT.

Serás el punto único de contacto, asegurando la satisfacción y promoviendo el uso de las soluciones para maximizar su valor.

Trabajarás con ventas y marketing para presentar nuevas funciones, mantener datos actualizados en Salesforce y monitorizar tendencias para reducir churn.

Formación

• 2+ años de experiencia en gestión de cuentas B2B o roles de éxito del cliente.
• Se valora experiencia en Telemática, SaaS o productos tecnológicos.
• Fuerte gestión de relaciones y habilidades de resolución de problemas.
• Excelentes habilidades de comunicación e interpersonales; capacidad para influir en las partes interesadas.
• Experiencia con CRM (Salesforce) y Microsoft Office.
• Enfoque proactivo, orientado al cliente y con atención al detalle y visión comercial.
• Organización y capacidad para gestionar un alto volumen de interacciones con clientes.

Responsabilidades

• Gestionar y hacer crecer una cartera de clientes existente; ser su punto de contacto principal.
• Fortalecer relaciones mediante revisiones de rendimiento y check-ins periódicos.
• Actuar como defensor del cliente dentro de la empresa, resolviendo consultas a tiempo.
• Apoyar a los clientes en el uso de las soluciones de Telemática y maximizar su valor.
• Monitorear la salud de la cuenta con CRM e informes para prevenir churn.
• Realizar revisiones de cuentas para alinear el uso de soluciones con objetivos.
• Identificar oportunidades de cross-sell y upsell dentro de la base de cuentas.
• Trabajar con ventas y marketing para presentar nuevas características y servicios.
• Mantener información de clientes en Salesforce de forma precisa y actualizada.
• Usar herramientas de reporte para seguir rendimiento, fechas de renovación y tendencias de uso.
• Colaborar con Soporte Técnico, Operaciones y Finanzas para un servicio al cliente sin fricciones.
• Compartir insights de clientes para orientar desarrollo de productos y servicios.

Conocimientos

Account management

Customer success

Relationship management

Communication

Interpersonal skills

Problem solving

Organization

Commercial awareness

Herramientas

Salesforce

Microsoft Office

Descripción del empleo

Descripción de la empresa

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Descripción del empleo

As a Desk-Based Account Manager, you will be responsible for managing and growing a portfolio of B2B customers using our Telematics products, including GPS Tracking, Asset Tracking, Vision Solutions, and IoT features. You’ll focus on nurturing long-term relationships, improving retention, and identifying growth opportunities within your accounts through exceptional service and trusted consultation.

Your role is to be the primary point of contact for your customers, ensuring their satisfaction, supporting product usage, and maximizing the value they gain from our solutions.

Your Responsibilities Day To Day Will Be…

• Own a portfolio of existing customers and serve as their main point of contact.
• Build strong, trust-based relationships through regular check-ins and performance reviews.
• Act as the customer advocate within the business, ensuring timely resolution of queries or issues.
• Support customers in maximizing the use of their Telematics solutions.
• Monitor account health using CRM and reporting tools to proactively prevent churn.
• Conduct account reviews to align solution usage with business objectives.
• Identify and action opportunities for cross-sell and upsell within your account base.
• Work closely with the sales and marketing teams to introduce new features and services.
• Maintain accurate and up-to-date customer information and interactions within Salesforce CRM.
• Use reporting tools and dashboards to track account performance, renewal dates, and usage trends.
• Collaborate with Technical Support, Operations, and Finance to ensure seamless customer service.
• Share customer insights to help shape future product development and service offerings.
• Provide feedback on processes and customer pain points to enhance the customer journey.
• Engage in regular training and development to stay current on our evolving product suite.

Requisitos

• 2+ years’ experience in B2B account management or customer success roles.
• Background in Telematics, SaaS, or tech-based products is desirable.
• Strong relationship management and problem-solving skills.
• Excellent communication and interpersonal skills, able to influence stakeholders.
• Experience with CRM systems (preferably Salesforce) and Microsoft Office suite.
• Proactive, customer-first mindset with attention to detail and commercial awareness.
• Organized and capable of managing a high volume of customer interactions effectively.

Información adicional

Benefits

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• Retail Discounts
• Health and Wellbeing support services
• Base salary €19,500 + monthly commission

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.