Account Manager

TN Spain; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player seeks a dedicated Account Manager to enhance client relationships in the healthcare sector. This dynamic role involves managing existing accounts, ensuring client satisfaction, and driving service utilization. The ideal candidate will leverage strong interpersonal and negotiation skills to identify opportunities for growth and collaborate with sales and marketing teams. If you are proactive, customer-focused, and passionate about delivering exceptional service, this opportunity offers a platform to make a significant impact in a thriving organization.

Formación

• Bachelor's degree in Business, Marketing, or Healthcare Management required.
• Minimum of [X] years in account management, ideally in healthcare.

Responsabilidades

• Manage client relationships to ensure satisfaction and retention.
• Identify cross-selling opportunities and manage contract renewals.

Conocimientos

Interpersonal Skills

Communication Skills

Negotiation Skills

Analytical Mindset

Problem-Solving Skills

Educación

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Healthcare Management

Herramientas

CRM Software

Microsoft Office Suite

Descripción del empleo

STRAGO Healthcare is a global talent acquisition advisory specializing in the healthcare and life sciences sectors. We partner with leading organizations to connect them with exceptional professionals worldwide, ensuring access to top-tier talent that drives innovation, enhances patient care, and accelerates advancements in the industry.

Position Summary:

We are seeking a dedicated and experienced Account Manager to oversee and nurture relationships with our existing medical service clients. The ideal candidate will be responsible for ensuring client satisfaction, driving service utilization, and identifying opportunities for cross-selling and up-selling our range of products and services.

Key Responsibilities:

1. Client Relationship Management: Manage a predefined list of existing accounts to ensure client satisfaction and retention. Proactively engage with clients to understand their needs and ensure service utilization is optimized.
2. Renewal Management: Ensure timely renewal of contracts by maintaining strong relationships and addressing any client concerns promptly.
3. Sales Growth: Identify and pursue opportunities to cross-sell and up-sell additional products and services to existing clients, thereby enhancing overall service utilization.
4. Proposal and Contract Management: Generate proposals, manage pricing strategies, and negotiate contracts across all medical and security service solutions for assigned clients.
5. Collaboration: Work closely with the Sales and Marketing Department to ensure smooth and efficient client renewal processes, facilitate new customer onboarding, and conduct routine account reviews and reporting.
6. Issue Resolution: Investigate and prepare responses to customer complaints and quality assurance events, ensuring timely and satisfactory resolutions.
7. Market Analysis: Stay informed about industry trends, competitor activities, and market dynamics to provide clients with relevant insights and recommendations.

Qualifications:

1. Education: Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or a related field.
2. Experience: Minimum of [X] years of experience in account management, preferably within the medical services or healthcare industry. Proven experience in managing accounts with multinational clients is essential.
3. Skills:
1. Strong interpersonal and communication skills, with the ability to build and maintain client relationships.
2. Proven ability to manage multiple accounts and projects simultaneously.
3. Excellent negotiation and contract management skills.
4. Analytical mindset with the ability to assess client needs and propose effective solutions.
5. Proficiency in CRM software and Microsoft Office Suite.

Attributes:

1. Customer-focused with a commitment to delivering exceptional service.
2. Proactive and self-motivated, with a strong sense of accountability.
3. Ability to work collaboratively within a team environment.
4. Strong problem-solving skills and attention to detail.

STRAGO is an equal employment opportunity employer. If your application is among those most in line with the required profile, you will be contacted to continue the selection process.