Account Manager

Ascent People Ltd; Sevilla; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international telecoms consultancy is seeking an Account Manager/Sales Manager in Sevilla. This role involves managing client accounts, pursuing new business sales, and ensuring customer satisfaction through effective communication and strategic account planning. The ideal candidate has experience in sales, excellent negotiation skills, and a strong understanding of the telecommunications industry.

Formación

• Effective verbal and written communication to convey ideas clearly.
• Understanding customer perspectives to build trust.
• Experience in managing and growing accounts.

Responsabilidades

• Act as primary customer contact, building long-term relationships.
• Negotiate terms and finalize agreements to meet/exceed sales targets.
• Engage with customers to conduct market research for tailored propositions.

Conocimientos

Communication skills

Empathy

Negotiation skills

Problem solving

Organisation skills

Industry knowledge

Herramientas

Salesforce CRM

Descripción del empleo

• Open to English-speaking candidates who live in Portugal or Spain

Account Manager, Sales Manager, Business Development.

Telecoms, Telecoms Software, Information systems.

The Sales and Account Manager is responsible for account management of a cluster of accounts with our clients' customers based in Europe, as well as pursuing new business sales opportunities across Europe or accounts that extend outside territories.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Core Responsibilities Customer Relationship Management

• Act as primary customer contact, building long-term relationships to ensure satisfaction and loyalty Lead Generation
• Actively seek new customers using multiple methods Sales Pipeline Management
• Track and manage sales process through Salesforce CRM with accurate forecasting and reporting Customer Needs Assessment
• Engage with customers and conduct market research to understand goals and challenges for tailored propositions Problem Resolution
• Address customer issues promptly to enhance the experience Strategic Account Planning
• Develop tailored account strategies aligned with customer objectives and growth opportunities Cross-selling and Up-selling
• Identify opportunities for additional sales and partner solutions Sales Closing
• Negotiate terms and finalise agreements to meet / exceed sales targets Follow-up
• Maintain post-presentation communication to address questions and encourage favourable outcomes Cross-team Collaboration
• Work with R&D, sales, strategic accounts, marketing, and professional services teams Contract Management
• Manage renewals and negotiations for mutually beneficial outcomes Voice of Customer

Additional Responsibilities

• Help create a culture of learning, trust, and self-improvement
• Maintain awareness and compliance with ISO9001, ISO27001, ISO22301, and GDPR regulations

Knowledge, skills and experience needed for the Account Manager / Sales Manager position; Communication skills. Effective verbal and written communications to convey ideas and solutions clearly Empathy. Understanding customer and industry perspectives to build trust Persistence. Demonstrate resilience in the face of rejection and the motivation to pursue opportunities diligently Organisation skills. Ability to manage multiple accounts, sales pursuits and priorities Problem solving. Quick thinking, resourcefulness and a collaborative approach to resolving issues Negotiation skills. Ability to negotiate contracts and terms effectively Industry knowledge. Knowledge of the telecommunications industry alongside familiarity with the key market trends driving target customer requirements Selling. Experience of solution and value-based selling Account management. Effective in managing and growing accounts, along with identifying and leading new business opportunities to closure Process driven. Strong understanding and application of sales and account management processes If you are located in Spain or Portugal and you are looking for a new role, then please apply today

Applicants of all ages and backgrounds will be considered, and Ascent People is acting as an employment agency for this vacancy.