Account Manager

The Fork; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a pioneering company in the restaurant industry as a Sales Account Manager. This role offers the chance to engage with customers, promote innovative solutions, and support restaurant owners in maximizing their success. With a vibrant team and a flexible work environment, you will thrive in a culture that values authenticity and growth. Enjoy a competitive salary, bonus, and a range of lifestyle benefits while contributing to a mission that connects diners with their favorite restaurants. If you are passionate about sales and customer success, this is the perfect opportunity for you.

Servicios

Permanent contract

Flexible work environment

Competitive salary

Bonus and equity

Lunch vouchers

Health insurance

Life and disability insurance

Modern offices

Team-building events

Free Calm app access

Formación

• Experience in pitching and selling promotions or deals.
• Handling 45-50 outbound/inbound calls daily.

Responsabilidades

• Make outbound calls to present solutions to restaurants.
• Support customers with positioning strategies and revenue management.
• Build long-term relationships with clients.

Conocimientos

Sales-oriented mindset

Customer focus

Empathy

Dynamic attitude

Results-oriented

Positive attitude

Educación

Experience in sales

Experience in e-commerce

Experience with restaurants

Descripción del empleo

Join our Movement and Champion Restaurant Culture!

At TheFork, we believe that the best things in life happen around the table. Our mission is to connect the world's favorite restaurants with a broad community of loyal diners.

Our signature products include:

1. TheFork App: A free restaurant discovery and booking app that helps users find their next table easily.
2. TheFork Manager: An innovative software tool that digitizes restaurant operations, empowering restaurateurs to manage bookings efficiently and increase revenue.
3. TheFork PAY and TheFork Gift Card: Quick and easy payment options directly from the app.

We value our vibrant community, the Forkies, guided by core values: Better Together, Ownership, Respect, and Growth. Our culture encourages authenticity, engagement, and memorable experiences.

TheFork leads the restaurant booking market in Europe, operating in 11 countries with a diverse, international team in a flexible, multicultural environment that fosters professional and personal growth.

We are seeking a Sales Account Manager to join our Customer Success Team. Your role will involve engaging with customers, promoting our products to grow their businesses, and supporting restaurant owners to succeed using TheFork solutions.

You will be part of a team of 10, with access to training, tools, and support to excel in your role.

We are a pioneering company in the restaurant industry, experiencing significant growth. We believe happiness in the workplace is essential and strive to create a positive, inclusive environment where everyone can thrive.

Our core values include: Better Together, Ownership, Genuine Care, Transparency, Continuous Learning, and Speed.

We are also part of the Tripadvisor family.

What you will do:

• Make outbound calls to present solutions that help restaurants generate more revenue with TheFork.
• Support customers via email and phone with positioning strategies, revenue management, and online marketing.
• Sell, upsell, and retain products and customers.
• Build long-term relationships with clients.
• Provide support and training on our tools.

Your KPIs include (but are not limited to):

• Products sold and maintained in your portfolio.
• Increase engagement with TheFork tools.
• Participation in TheFork Festivals.

Main competencies:

• Sales-oriented mindset
• Customer focus
• Empathy
• Dynamic, perseverant attitude
• Results-oriented
• Positive attitude

Requirements:

• Experience in pitching and selling promotions, deals, or flash sales
• Handling 45-50 outbound/inbound calls daily with numerous accounts (500-800)
• Experience as a sales representative or account manager
• Experience with restaurants is essential
• Experience in e-commerce is essential
• Native Spanish and high English proficiency

What we offer:

• An awesome team (we love jokes!)
• Permanent contract
• Flexible work environment with 2 days home office/week
• Competitive salary, bonus, and equity
• Lunch vouchers
• International team with over 30 nationalities
• Inclusive work environment
• Lifestyle benefits
• Continuous learning programs
• Free Calm app access
• Work/life balance support
• Health insurance, life and disability insurance
• Modern offices with leisure areas
• Team-building events (karaoke is a favorite!)

If you're excited to join TheFork, don't miss this opportunity. We welcome everyone and are committed to a fair recruitment process, including support for applicants with special needs.