Account Manager

Bigblue; Madrid; Presencial; EUR 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Restaurant allowance

Public transport allowance

MacBook provided

Health insurance

Descripción de la vacante

Bigblue in Madrid is scaling a bold mission to simplify e-commerce logistics for European D2C brands. As Account Manager, you’ll retain and grow key accounts, partnering with executives to unlock growth and value while shaping our service with merchant feedback.

You’ll work across Paris, Madrid, London and our European warehouse network, build trust as a trusted advisor, and drive cross-functional collaboration to deliver measurable impact for fast-growing brands.

Formación

• 2+ years in a CSM/Account Management/Sales position.
• Thrives in a fast-paced environment and manages multiple tasks.

Responsabilidades

• Establish and maintain relationships with executives and decision-makers at major merchants.
• Identify opportunities and upsell to grow accounts.
• Bridge merchant needs with product and service development.

Conocimientos

CSM/AM/Sales exp

Multi-tasking

Descripción del empleo

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.

We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, Scuffers and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About the role

As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.

Build a genuine, long-term partnership

• - Establish, nurture, and expand strong relationships with executives and decision-makers at major merchants.
• - Proactively support and advise stakeholders across all levels in their strategic and operational use of Bigblue.
• - Act as a trusted advisor, challenging and guiding merchants to unlock growth opportunities and maximize value.
• - Serve as the voice of our key accounts internally, influencing product and service evolution to meet their strategic needs.

Grow hand-in-hand

• - Contribute to our merchant’s strategic development and identify metrics that drive growth
• - Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment
• - Identify new opportunities and upsell
• - Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations
• - Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue
• - Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).

Requirements

• min 2+ year of experience in a CSM/Account Management/Sales position
• Hustling multi-tasker and thrive in a fast-paced environment
• Not afraid of operational day-to-day
• Problem-solver
• Excellent interpersonal skills
• Passion about digital and making life simpler with technology
• Challengers: you like solving new problems and are never settling for how something ‘has always been done’
• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
• Founders-led company with an innovative, caring culture.
• Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment: Work across Paris, Madrid, London, and our European warehouse network.
• 110€ per month for restaurants and delivery.
• 15€ per month for public transport.
• MacBook or any setup you need — your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.