Account Manager

Global Blue; Madrid; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work flexibility

Hands-on learning in luxury retail

Team-building activities

Job summary

A global technology partner in Madrid seeks an experienced Account Manager to manage a merchant portfolio for Tax Free Shopping products. This role focuses on improving service offers to travelers and developing new business. Candidates should have 4-5 years of account management experience, strong communication skills, and fluency in both English and Spanish. The company offers hybrid work flexibility and opportunities for career growth in a multicultural environment, prioritizing sustainability and team spirit.

Qualifications

• 4-5 years’ experience of account management ideally in FMCG, retail, or financial services.
• Proven experience of winning and developing new business.
• Strong interpersonal and communication skills.

Responsibilities

• Delivery of sales targets.
• Improve merchants' knowledge and expertise.
• Accurate account management delivering Sell-out objectives.

Skills

Account management experience

Customer relationship building

Negotiation skills

Fluency in English

Fluency in Spanish

Time management

Job description

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

Nature and aim of the position

The holder of this position is responsible for managing an assigned merchant portfolio for Tax Free Shopping products with the objective to improve the service offer to travelers and to develop new business hunting.

Your role

As an Account Manager you will be overall responsible for managing an assigned merchant portfolio for TFS products with the objective to improve the service offer to travelers and to develop new business hunting.

Main duties and responsibilities

• Delivery of sales targets
• Delivery of account specific contractual obligations and agreed activities at store level
• Improve merchants knowledge and expertise with our services
• Accurate account management delivering the Sell-out objectives:
• First / ongoing training
• Maximize TFS business (IR and RR management)
• Business Statistics analysis, presentation, discussion and action
• Action plans and store visits in line with company segmentation model
• Accurate use of CRM to plan, record and report account specific activity

Skills

• 4-5 years’ experience of account management ideally in the FMCG, retail or financial services
• Proven experience of winning and developing new business
• Strong interpersonal, verbal and oral communication skills.
• The ability to learn on a steep learning curve.
• Driven and enthusiastic individuals, who can use their own initiative.
• The skills to build and maintain strong customer relationships with an ability to grasp customers’ current and potential needs.
• Strong negotiation and influencing skills
• Good use of time management skills, can demonstrate ability to prioritize
• Results-orientated with a proven track record of achieving targets.
• Good organizational skills with the ability to work for periods unsupervised.
• Fluency in English & Spanish is a must.

Together, we go further:

• Hybrid work flexibility
• Hands-on learning in luxury retail, technology, and data-driven marketing.
• Fun team-building activities, workshops, and social events.

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

Feels like you? Explore further!

Let’s write the future together: apply now