Account Manager

ACIERTA; Madrid; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Acierta, a global design and production house with offices worldwide, is seeking an Account Manager to lead client relationships and drive project success from Madrid. This hybrid role includes travel to Valencia and requires strategic thinking, financial acumen, and strong project leadership.

You will translate briefs into proposals, manage end-to-end delivery, and oversee budgets and revenue targets across retail and experiential programs.

Formación

• 8+ years of experience in retail, experiential, or design/production environments.
• English and Spanish language proficiency mandatory.

Responsabilidades

• Serve as the primary partner to clients and foster long-term relationships.
• Translate client briefs into proposals and manage end-to-end delivery.
• Identify opportunities to grow client accounts and expand project scopes.
• Lead client communication across all phases with transparency and accuracy.
• Manage project meetings, timelines, and documentation with clear ownership.
• Oversee budgets, burn reports, and change orders.

Conocimientos

Client leadership

Budget management

Strategic thinking

Project management

Financial acumen

Presentation skills

Team leadership

Communication skills

Descripción del empleo

Acierta is a global design and production house with offices in Spain, UK, France, Qatar, and the US, delivering world-class creative, production, and installation solutions across Retail and Hospitality. Since 2005, we have combined creativity, technical expertise, and operational excellence to execute projects ranging from large-scale rollouts to bespoke brand activations worldwide.

Role overview

Work arrangement: Hybrid – based in our Madrid office, with travel to Valencia twice a week.

The Account Manager plays a pivotal role in Acierta’s client services team, driving business performance across all projects and client relationships. This is a high-responsibility, goals-driven position that requires strategic thinking, client leadership, strong financial acumen, and excellent time and project management. The ideal candidate is business-minded, thrives in a fast-paced environment, and brings deep experience in retail production.

Key Responsibilities

• Serve as the primary point of contact and strategic partner to clients, fostering trust and long-term relationships
• Translate client briefs into actionable proposals, then manage end-to-end project delivery
• Proactively identify opportunities to grow client accounts and expand project scopes
• Lead client communication across all phases, ensuring transparency, accuracy, and satisfaction
• Manage reverse briefs and project debriefs, ensuring clear alignment and continuous improvement
• Build and maintain strong relationships with client-side teams and external agencies

Project & Creative Oversight

• Act as the internal voice of the client, aligning project outputs with their business and brand objectives
• Lead cross-functional internal and external teams (creative, production, logistics) to ensure cohesive and timely project execution
• Oversee development of timelines, workback schedules, and deliverables in collaboration with internal teams
• Manage project meetings, calls, and documentation with clear ownership and structure
• Ensure budget oversight, monitor burn reports, and manage change orders
• Ensure resources are optimised and sort outgrowth when needed.

Team & Operations

• Supervise and mentor a team of project managers, ensuring quality and consistency
• Ensure team compliance with internal systems and processes (creative, financial, reporting)
• Forecast and allocate team workload
• Oversee production deliverables to ensure seamless handoffs and technical accuracy
• Own project budgets and scheduling from proposal to final delivery
• Monitor all account revenue, meeting/exceeding monthly and annual targets
• Ensure timely reconciliation, billing, and client financial communications
• Identify commercial growth opportunities within accounts

Skills, Experience & Attributes

• 8+ years of experience, ideally in retail, experiential, or design/production environments
• Strong technical understanding of retail production processes, materials, manufacturing methods, and installation requirements.
• Languages: English and Spanish are mandatory.
• Proven track record managing high-profile, multi-channel projects (retail, events, exhibitions)
• Deep knowledge of retail production and the associated operational requirements
• Strategic mindset with the ability to influence client decision-making
• Strong commercial and financial acumen
• Excellent presentation, communication, and interpersonal skills
• Confident managing multiple projects with competing priorities
• Natural leadership skills: inspires, mentors, motivates
• Detail-oriented and structured, yet flexible and adaptable to change
• Positive, solution-oriented attitude with strong team collaboration
• Willingness to travel internationally and work occasional weekends or holidays