Account Manager

Dojo; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading payment processor is seeking an Enterprise Account Manager in Madrid, Spain. You will be responsible for the end-to-end experience for high-value clients, focusing on customer satisfaction, renewals, and account expansion. Ideal candidates will have a background in Account Management, particularly in a B2B subscription environment, and possess excellent communication and problem-solving skills. The role emphasizes collaboration, requiring 4+ days a week in the office.

Formación

• Background in Account Management, preferably in a B2B subscription context.
• Proactive, growth-focused mindset with a desire to learn.
• Excellent verbal and written communication skills.

Responsabilidades

• Serve as the primary point of contact mainly via telephone and email.
• Coordinate onboarding, training, support, and other processes across teams.
• Maintain regular communication on account health, usage trends, and satisfaction.

Conocimientos

Account Management

Communication skills

Time management

Critical thinking

Problem-solving

Descripción del empleo

Dojo is a leading payment processor for in‑person commerce in the UK.

The Role

We’re expanding our Account Management team to serve our Enterprise customer base. As an Enterprise Account Manager, you’ll own the end‑to‑end experience for high‑value clients, driving satisfaction, renewals, expansion, and advocacy.

What You Will Do

• Serve as the primary point of contact mainly via telephone and email
• Understand customer needs and ensure they receive the best product fit
• Coordinate onboarding, training, support, and other processes across teams
• Provide feedback on customer engagement to improve products and services
• Maintain regular communication on account health, usage trends, and satisfaction, maximizing expansion opportunities

What You Will Bring

• Background in Account Management, preferably in a B2B subscription context
• Proactive, growth‑focused mindset with a desire to learn
• Excellent verbal and written communication skills
• Adaptability across audiences—from C‑level executives to support staff
• Ability to work in a fast‑paced, multi‑task environment
• Strong time‑management and deadline attainment
• Critical thinking using logic and reasoning
• Self‑motivation with both independent and team work
• Proactive troubleshooting, listening, and problem‑solving
• Graceful handling of difficult situations

Let’s Talk If

• You’re curious and eager to learn and create
• You’re relentless, persistently pursuing goals
• You’re customer‑obsessed and prioritize customer success

Office Culture

We prioritize collaboration in person—working from the office 4+ days per week across multiple European locations.

Diversity, Equity, and Inclusion

We strive to build diverse teams reflective of the businesses we serve, fostering inclusive environments that enable all employees to thrive.