Enterprise Account Manager

United States Digital Space LLC; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

United States Digital Space LLC in Madrid is seeking an Account Manager, Enterprise to build strong relationships with merchants, provide payments insights, and drive growth across industries.

You will own the customer lifecycle, identify opportunities, and align cross-functional teams to deliver value. Travel may be required; Portuguese and English proficiency are required; Spanish is a plus.

Formación

• 5+ years of relevant experience in client-facing, commercial roles such as account management, consulting, or payments

Responsabilidades

• Relationship management: build strong customer relationships across organizations and time zones
• Commercial acumen: drive discussions to meet strategic/financial targets
• Strategic consultation: provide payments insights and position as a trusted partner
• Project management: prioritize and execute multi-account initiatives
• Feedback loop: communicate customer voice to internal teams

Conocimientos

Hospitality expertise

Relationship builder

Strategic communication

Analytical thinking

Data storytelling

Project leadership

Descripción del empleo

This is the company

the company provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At the company, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the the company Account Management team

At the company, the Account Management team is critical to the growth and success of our business, as well as expanding the the company brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Madrid. The ideal candidate is a strategic thinker with a hands‑on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for the company and our customers.

Account Manager, Enterprise

As an Account Manager, you will be responsible for developing strong relationships by earning trust with our customers, and providing impactful payments insights to help them grow. Our Account Managers are empowered to own the customer relationship and provide best‑in‑class service to our customers. In this role, you’ll contribute to our ongoing momentum by understanding the unique customer need and identifying commercial opportunities, including expansion opportunities and the addition of value adding products. Self‑motivated and resourceful, you’ll bring a strategic mindset and commercial approach to the role.

Sounds exciting? Keep reading!

What You’ll Do:

• Relationship management: Build strong customer relationships and navigate their organizations to align the right external and internal stakeholders. Develop a global network of people within the company and work collaboratively across cultures and time zones

• Commercial acumen: Drive commercial discussions with customers, while meeting strategic and financial targets for assigned accounts

• Strategic consultation: Act as the human dimension of the company’s product, delivering expertise, education, and payment guidance to customers. Position the company as a trusted partner and use data to tell compelling stories

• Project management: Prioritize and execute on short and long term projects with varying timelines across multiple accounts

• Feedback: Be the voice and champion for your customer internally and serve as a feedback loop

Who You Are:

• Hospitality & Market Expertise: Proven experience in the hospitality industry, with a strong track record of managing merchant relationships within the Portuguese market.

• Relationship Builder: Enthusiastic about engaging stakeholders and cultivating strong working relationships across all management levels.

• Strategic & Technical Communicator: Passionate about leading strategic payment conversations, presenting business reviews, and facilitating high‑level technical discussions.

• Analytical & Business‑Minded: Skilled in leveraging business acumen and analytical insights to strategically evaluate and achieve client goals.

• Data Storyteller: Comfortable synthesizing complex datasets into clear, compelling narratives that drive action.

• Project Leader & Collaborator: Adept at prioritizing and managing cross‑departmental projects while motivating team members to deliver results.

Additional requirements:

• You have a at least 5+ years of relevant experience; ideally in a client-facing, commercial role, like account management, consulting, or in the payments industry from a merchant side (bonus if in complex enterprise software, technical infrastructure or financial services)

• This role is based out of our Madrid office. We have a hybrid workplace and value in‑person collaboration; we do not offer remote‑only roles.

• Some domestic and international travel required

• You have full professional written and verbal proficiency in Portuguese and English (Spanish is a plus).

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at the company.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, the company encourages you to reconsider and apply. We look forward to your application!