Account Manager

Permisso; Barcelona; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

26 days paid vacation

Birthday day off

Christmas & NYE days off

Job summary

Permisso, a fintech digital-transformation pioneer, seeks an Account Manager to own post-sale relationships with a portfolio of B2B clients across Spain and selected European markets. You will be their trusted partner, driving value, growth, and retention from day one.

You will own account health, renewals, and expansion opportunities while gathering client feedback to shape product priorities. Native Spanish and strong English are required; Portuguese/Italian is a plus.

Qualifications

• 3–4 years in Account Manager, Customer Success Manager or similar B2B SaaS/fintech role.
• Native Spanish with advanced English.
• Portuguese and/or Italian is a plus and valued.

Responsibilities

• Own post-sale relationships with B2B clients in Spain and Europe.
• Monitor account health and drive renewals to minimize churn.
• Identify expansion opportunities to grow revenue and retention.
• Gather client feedback and influence product roadmap and playbook.
• Adapt quickly to changing situations with a proactive attitude.

Skills

Account management

Renewals

Upsell

Voice of customer

Stakeholder management

English & Spanish

Data-driven

Tools

CRM

HubSpot

Aircall

LinkedIn Sales Navigator

Job description

About the Opportunity: Account Manager (AM) - Southern Europe

Are you ready to embark on an exciting journey with Permisso, the trailblazers of digital transformation in the financial services industry?

As part of our GTM team, you’ll play a pivotal role in shaping the future of financial services across Europe. We’re on a mission to create a more transparent, fair, and user-centric landscape, and we’re building the rails to collect, process, and share financial, employment, and other crucial data in real-time.

If you’re passionate about driving change, pioneering innovation, and achieving remarkable results, this opportunity is for you!

What You’ll Be Doing:

As an Account Manager (AM) at Permisso, you’ll have a unique chance to become the trusted partner of our B2B clients across Spain and other key European markets (such as Portugal and Italy). You will not be just another account manager; you will own the full post-sale relationship, making sure our clients get real value from Permisso and grow with us over time.

Your role will encompass:

• Account Ownership: Manage a portfolio of B2B clients, becoming their main point of contact and building strong, long-term relationships with key stakeholders and decision-makers.
• Retention & Renewals: Proactively monitor account health, anticipate risks, and drive renewals to keep churn to a minimum.
• Growth & Upsell: Identify expansion opportunities within existing accounts (new use cases, products, volumes, and markets) and turn them into revenue, directly impacting the company’s net revenue retention.
• Voice of the Customer: Gather client feedback and insights and share them with Product, Sales, and Leadership to shape our roadmap and improve our account management playbook.
• Adaptation: Swiftly adapt to changing situations and maintain a positive, upbeat, and proactive attitude in all circumstances.

What You’ll Need:

To excel in this role, you should have:

• Experience: At least 3-4 years of experience as an Account Manager, Customer Success Manager, or similar client-facing role in a B2B SaaS, tech, or fintech company (this is not a junior role; we need someone who knows how to manage complex accounts and negotiate renewals).
• Language Skills: Native proficiency in Spanish and an advanced level of English.
• The Multilingual Advantage: Professional proficiency or native level in Portuguese and/or Italian is highly valued.
• The “Ownership”: A self-starter mindset with high energy, a strong work ethic, resilience, and a results-oriented approach to retention and growth targets.
• Tech Savvy: Familiarity with modern sales and customer stacks (CRM, HubSpot, Aircall, LinkedIn Sales Navigator, etc.) and comfort working with data to track account performance.
• Communication: Exceptional verbal and written communication skills to build trust with C-level and decision-maker stakeholders.
• Problem Solving: An instinct for thinking outside the box to unblock clients and turn challenges into opportunities.

What’s in It for You:

• Competitive fixed annual compensation of €35,000 - €45,000 base (depending on experience), plus a 70/30 commissions structure linked to retention and expansion targets.
• A total of 26 days of paid vacation: 23 days + extra day off for your birthday (because it’s your special day!), + 2 days off for Christmas and New Year’s Eve.

Who We Are:

At Permisso, we’re pioneers in the digital transformation of financial services. Founded by three experienced entrepreneurs in fintech and digital banking, we’re backed by top-notch national and international investors, including JME Ventures, Draper B1, Bynd, Notion Capital, and serial fintech entrepreneurs.

We’re committed to creating a new business standard that’s more transparent, fair, and closer to the end-user. As a member of our team, you’ll be encouraged to take ownership, innovate, and think creatively to solve complex, high-impact problems.

Ready to work side-by-side with an incredible team? We’re a fast-growing scale-up with a vibrant, in-office culture, all from our sunny office in Barcelona.

If you’re ready to be at the forefront of change, have a passion for sales, and thrive in an innovative environment, we’d love to hear from you.