Account Manager

HH Global; Barcelona; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in the marketing industry seeks an Account Manager to oversee client relationships and ensure the successful delivery of print and digital projects. The role requires exceptional client service, project management skills, and the ability to work collaboratively with various stakeholders. Ideal candidates will have strong experience in account management and a technical understanding of print processes, alongside a keen ability to adapt to fast-paced environments.

Formación

• Experience in account management within contracted environments and strict SLAs.
• Client-facing experience and knowledge in campaign print/digital solutions.
• Ability to handle multiple projects simultaneously with strong time management.

Responsabilidades

• Manage client relationships and ensure project delivery on time and to specification.
• Negotiate costs, manage budgets, and monitor project objectives.
• Deliver exceptional customer service while collaborating closely with internal departments.

Conocimientos

Account management

Customer service

Project management

Communication

Time management

Technical print knowledge

Problem solving

Herramientas

Microsoft Office

Google Apps

Descripción del empleo

As the Account Manager you will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will be responsible for delivering exceptional client service through excellent customer service and product delivery. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions.

With regard to matters relating to print, the Account Manager is required to remain in contact with suppliers and clients and is responsible for taking ownership of the relationship and developing it further. The Account manager is required negotiate costings and timescales for each job and selecting the most appropriate supplier.

Key responsibilities

• Provide technical input and advice on print/POS/promo projects as required.
• Take briefs from the client including full specification details and deadline dates and manage from start to finish.
• Suggest alternative options and innovation where possible.
• Produce detailed specifications for internal and external clients based on client knowledge.
• Brief suppliers on client requirements.
• Deliver a high level of customer service.
• Monitor projects to ensure they are delivered to specification and on time.
• Ensure activity is recorded using the designated company tools.
• Maintain a full understanding of the broad range of HH Global's services and work closely with the internal departments.
• Implement new methods and procedures as required.
• Work as a team to help deliver contractual requirements, prepare presentations and complete necessary account admin and reporting.
• Ensure invoicing procedures are followed.
• Able to attend meetings away from the client site as required.
• Press passing when required and often out of normal working hours.
• Work with Senior Accout Manager to identify new business opportunities.
• Agree and manage budgets and P+L’s.
• Ensure profit is maximised through analysis of performance.
• Deliver services to meet and exceed contracted SLA’s.
• Manage and monitor objectives to meet key business drivers.
• Ensure compliance with Regulatory and Company policies.
• Measure customer satisfaction and take appropriate action.

Knowledge, Skills + Experience

• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators).
• Experience in a client facing role is essential.
• Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred.
• Previous experience working in print/POS isessential and experience in Branded Merchandising is valued.
• Experience in troubleshooting unexpected project issues and implementing preventative measures is preferred.
• Leadership and management experience is desirable.
• Numerate with a strong commercial understanding.
• Ability to manage multiple projects simultaneously.
• Strong time management and prioritisation skills.
• Able to prioritise workload in a high energy environment.
• Has a high level of technical print knowledge with detailed understanding of different techniques.
• Experienced and confident with press passing.
• Is professional, courteous and calm under pressure.
• Has a project management mind-set.
• Process driven, with an eye to sales and business development.
• Approachable and confident to offer advice in meetings.
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations.
• Knowledge of Microsoft office and Google Apps is preferred but not essential.