Account Management Team Lead

Preply; Barcelona; Presencial; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative Ed-Tech company is seeking a Key Account Team Lead to drive growth and retention for strategic clients. In this dynamic role, you'll inspire a high-performing team while managing key accounts directly. Collaborate with various departments to enhance customer experiences and utilize data-driven insights to improve performance. This position offers a unique opportunity to shape the future of corporate language training in a vibrant and diverse environment. If you're passionate about client relationships and eager to make a significant impact, this role is perfect for you.

Servicios

Generous monthly allowance for lessons

Learning & Development budget

Health insurance

Relocation package

Access to mental health support

Gympass-partnered wellness access

Formación

• 4-5 years of experience managing renewals and upselling to Key accounts.
• 2 years of experience managing teams and excellent communication skills.

Responsabilidades

• Lead and mentor a team of Key Account Managers.
• Manage a portfolio of strategic accounts and ensure customer satisfaction.

Conocimientos

Client Relationship Management

Team Leadership

Communication Skills

Data Analysis

Fluency in English

Empathy

Educación

Bachelor's Degree

Herramientas

CRM Solutions

Online Platforms

Descripción del empleo

We power people's progress.

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalized learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives progress that matters.

Meet the team!

At Preply, our B2B business is growing fast, and our Key Account Managers are at the center of that growth. We work with global companies to help their teams unlock the power of language learning, driving real impact for their employees and business goals.

As a Key Account Team Lead, you will lead and inspire a team of high-performing account managers dedicated to our most strategic global clients. You’ll ensure we deliver exceptional value to customers, driving retention, growth, and expansion. This is both a people leadership and player-coach role — you’ll be expected to develop your team while directly managing a small portfolio of enterprise accounts.

You’ll work closely with Sales, Marketing, Product, and Operations to ensure a smooth and engaging experience for our customers. If you’re passionate about client relationships, thrive in a fast-paced environment, and are excited about shaping the future of corporate language training—this is the team for you.

What you’ll be doing:

• Hire, onboard, coach, and mentor a team of Key Account Managers (KAMs)
• Build team OKRs and track team KPIs, customer health metrics, and revenue goals
• Use data to inform decisions that continuously improve team performance and customer outcomes.
• Work closely with Sales, Product, Marketing, and Support to influence the product roadmap and ensure a seamless customer experience and capture customer feedback.
• Oversee the post-sales lifecycle for B2B clients, ensuring successful onboarding, engagement, long-term retention and expansion.
• Personally manage a portfolio of strategic accounts, working with L&D and HR professionals on setting up successful language learning programs.

What you need to succeed:

• At least 4-5 years of experience managing renewals and upselling to Key accounts
• At least 2 years of experience managing teams
• Fluency in English; additional European language is a plus
• Proficiency with CRM solutions and online platforms
• Excellent oral and verbal communication skills, with all levels within our customers teams
• Empathy and ability to build relationships with customers
• Team spirit, hands-on attitude, ambitious and passionate

Why you’ll love it at Preply

• An open, collaborative, dynamic and diverse culture;
• A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;
• A competitive financial package with equity, leave allowance and health insurance;
• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub
• Access to free mental health support platforms;
• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;
• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.
• We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.
• Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
• Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.
• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.
• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.
• Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.
• Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.
• Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.
• One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company.

Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status. Together, we are The World Class.

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