Account Director - Madrid (Spain)

Accommodations Plus International; España; A distancia; EUR 59.000 - 65.000; Jornada completa

Descripción de la vacante

Join a dynamic and innovative company as an Account Director, where you will play a pivotal role in managing client relationships and ensuring satisfaction. This exciting opportunity involves overseeing existing accounts, negotiating contracts, and conducting site inspections, all while working remotely. The ideal candidate will bring over seven years of experience in the travel industry, strong communication skills, and a passion for problem-solving. If you're ready to make a significant impact in a forward-thinking organization committed to excellence, this role is perfect for you.

Formación

• Over 7 years in the travel industry with hotel experience.
• Bilingual in English/Spanish preferred for effective communication.

Responsabilidades

• Manage existing client relationships and ensure satisfaction.
• Negotiate hotel contracts and monitor market conditions.
• Conduct hotel site inspections to meet client criteria.

Conocimientos

Problem-solving

Relationship building

Business acumen

Strategic thinking

Results orientation

Negotiation

Leadership

Customer focus

Process management

Market knowledge

Budgeting

Technical skills

Communication

Educación

Bachelor's degree

Herramientas

MS Office

Descripción del empleo

API is seeking a seasoned professional to join our company as an Account Director. The position will be based remotely in the Madrid, Spain region. The Account Director is the main point of contact for clients and will actively manage existing client relationships with our partners, always focusing on the best interests of our clients and API.

Essential Functions

1. Sourcing: Oversee the direction of existing API accounts to maximize relationships and expand market share, working closely with the Research & Sourcing team. Assist with sourcing destinations through RFP processes, ensuring detailed and accurate documentation that meets client needs and revenue goals.
2. Site Inspections: Conduct hotel site inspections domestically and internationally to ensure properties meet client criteria.
3. Contracting: Negotiate hotel contracts, renewals, and addendums. Monitor market conditions, manage risks, and maintain strong hotel relationships.
4. Day-to-Day Account Management: Collaborate with sales team to meet client needs, share leads, and ensure client satisfaction.
5. CrewCare: Manage crew member feedback, update hotel information, and ensure accuracy in the system.
6. Hotel Express & ACES: Ensure proper loading and maintenance of negotiated rates and hotel contract information in respective platforms.
7. CRM: Maintain accurate client and hotel data, understand client needs, and provide strategic recommendations. Lead client communications and internal reporting.
8. Competencies: Problem-solving, relationship building, business acumen, strategic thinking, results orientation, negotiation, leadership, customer focus, process management, market knowledge, budgeting, technical skills, communication.
9. Work Environment & Physical Demands: Remotely operated, requiring regular communication, and physical ability to perform typical office tasks.
10. Position Details: Full-time, Monday-Friday, with occasional evening/weekend work and up to 25% travel. Salary range: €59,000-€65,000 annually.
11. Requirements: Over 7 years in the travel industry, experience with hotels, bachelor’s degree, strong MS Office skills, excellent communication, customer service skills, and ability to work independently. Bilingual in English/Spanish preferred.

About Us

API is a global leader in crew accommodation solutions, transforming how businesses manage travel with innovative technology and dedicated service. We seek dynamic, creative, and tech-savvy individuals committed to excellence.

Additional Information

Other duties may be assigned as needed. We are an Equal Opportunity Employer committed to diversity and inclusion.