Account Director - Madrid (Spain)

Accommodations Plus International; Barcelona; A distancia; EUR 50.000 - 69.000; Jornada completa

Descripción de la vacante

A travel accommodation solutions provider is seeking an Account Director to manage client relationships in Spain. This full-time position entails negotiating contracts, overseeing existing accounts, and ensuring client satisfaction through effective communication and strategic planning. Candidates must have extensive experience in the travel industry, preferably with hotels, and a bachelor's degree in a related field. This remote position offers a salary range of €50,000 to €69,000 annually.

Formación

• At least 7+ years of experience in the travel industry and working closely with hotels.
• Ability to effectively manage workload in a fast-paced atmosphere.
• Exceptional verbal and written communication skills.

Responsabilidades

• Oversee existing accounts to maximize relationships and revenue.
• Conduct hotel site inspections to ensure client criteria are met.
• Negotiate hotel contracts on behalf of clients.

Conocimientos

Negotiation

Customer Focus

Strategic Thinking

Problem Solving

Educación

Bachelor’s degree in business administration, sales and marketing

Herramientas

Microsoft Excel

Descripción del empleo

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API is seeking seasoned professional to join our company in the role of an Account Director. The position will be based remotely in the Madrid, Spain region. The Account Director is the client’s main point of contact. These roles will actively manage existing client relationships with our partners; focused on the best interests of our clients and API at all times.

Essential Functions

Sourcing

• Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market / wallet share versus preassigned revenue quota. This will include working closely with Research & Sourcing team to provide all details of a destination to ensure a seamless approach to sourcing the destination
• Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships.
• Total responsibility for ensuring the RFP results are documented in the customer destination presentation in an accurate, detailed oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API
• Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals

Site Inspections

Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria

Contracting

Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions.

Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract

Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client

Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted

Day to Day Account Management

Work closely with the other members of the sales team to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines

CrewCare

Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented

Add new hotels to the system and ensure all information is accurate. Delete inactive hotels

Ensure negotiated rates for Crew, Business and Leisure Travel and loaded and maintained properly on Hotel Express for clients.

ACES

Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting

Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules

Verify client back up list is accurate and loaded into ACES for OPS

Ensure all revenue opportunities are in the CRM with accurate business start dates

Ensure all hotel / airline and API commission contracts are loaded, executed and attached to the CRM

Fully understand the client’s business and ensure all deliverables are being met for a successful relationship

Strive to create increased value for the client by providing new points of view and recommendations that are align with desired business goals

Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation

Independently lead and make decisions that properly balance the needs of the client and API

Manage all client communications ranging from weekly performance meetings to business reviews

Own internal communications to the cross functional team on client performance, strategies and needs

Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solution

Problem Solving / Analysis

Building Relationships

Business Acumen

Strategic Thinking

Results Driven

Negotiation

Leadership

Customer Focus

Managing Processes

Market Knowledge

Developing and Maintaining Budgets

Technical Capacity

Supervisory Responsibility

None

This position operates in a remote work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.

Good Faith Compensation

The good faith salary compensation range for this position is 50,000 to 69,000 Euro annually.

Travel

This position requires travel up to 25%.

Required Education And Experience

Established (at least 7+ years) of experience in the travel industry and working closely with hotels is a must

Bachelor’s degree in business administration, sales and marketing or related field

Ability to effectively manage work load in a fast paced atmosphere relying on extensive experience and judgment to plan and accomplish goals

Shows attention to detail and the ability to produce high quality work

Ability to positively present API in customer facing situations

Attention to detail and the ability to produce high quality work is a must

Strong Microsoft Office computer skills, with emphasis on Excel

Exceptional verbal and written communication skills

Customer service and client relationship skills

Ability to work with and understand diverse cultures here and abroad

An organized self-starter who can work proactively and independently

Able to multi task and work well under strict deadlines and fast paced environment

Flexible schedule and limited travel availability needed based on business needs

Preferred Education and Experience

Bi-lingual in English / Spanish is a plus

Who We Are

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!

Other Duties

Duties, responsibilities and activities may change at any time according to business needs.

The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.

AAP / EEO Statement

Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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I5CpXrzHxt Seniority level

Seniority level Mid-Senior level

Employment type

Employment type Full-time

Job function

Job function Sales and Business Development

Industries Internet Publishing

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