Account Based Renewals Rep, DACH

Autodesk, Inc.; Barcelona; Presencial; EUR 60.000 - 85.000; Jornada completa

Descripción de la vacante

Autodesk, Inc. is seeking a Renewals Representative, Regional Accounts, DACH, to manage end-to-end renewal motions and protect and expand the existing customer base in the DACH region.

The role emphasizes streamlined workflows, proactive engagement, and collaboration with AEs, CSMs, and partners to drive renewals and seat expansions. As the role evolves, you will lead strategic renewal initiatives, influence organizational practices, and ensure customer satisfaction, retention, and growth

Formación

• Fluent German and English required; additional French or Italian would be a plus.
• Experience with end-to-end renewal motions and seat expansions.
• Ability to manage high-volume renewal cycles and collaborate cross-functionally.

Responsabilidades

• Own and streamline renewal workflows to minimize manual effort and ensure timely execution.
• Close renewals to protect the existing customer base and drive retention.
• Drive seat expansions at renewal time leveraging playbooks and cross-functional strategies.
• Monitor auto-renewal status and intervene to prevent churn.
• Collaborate with procurement for smooth renewal execution and provide product/packaging feedback.

Conocimientos

Time management

Customer focus

Communication

Negotiation

CRM systems

Multilingual: German & English

Herramientas

CRM software

Descripción del empleo

Overview

The Renewals Representative, Regional Accounts, DACH, is responsible for executing end-to-end renewal motions to protect and expand the existing customer base in the DACH region. They streamline workflows, minimize manual touches, and engage in customer procurement interactions. As they progress through levels, they evolve from performing routine tasks under supervision to leading strategic initiatives and influencing organizational practices. Their work ensures customer satisfaction, retention, and growth through seat expansions and proactive engagement.

Key Responsibilities

• Execute End-to-End Renewal Motions: Own and streamline renewal workflows, minimizing manual effort and ensuring timely execution
• Close Renewals: Protect the existing customer base by closing renewals accurately and efficiently
• Drive and Close Seat Expansions: Sell additional seats to existing buyers at time of renewals, leveraging playbooks and cross‑functional strategies
• Monitor Auto‑Renewal Status: Track and intervene when auto‑renewals are disabled to prevent churn
• Customer Procurement Interaction: Collaborate with procurement teams to ensure smooth renewal execution
• Provide Feedback: Share insights into products and packaging based on customer interactions

Skills

• Time Management: Efficiently manage high‑volume renewal cycles and optimize workflows
• Customer First: Prioritize customer satisfaction and retention through proactive engagement and policy development
• Communication: Apply and lead communication strategies to secure renewals and influence stakeholders
• Negotiation: Engage in and lead negotiation tasks, applying creative and strategic techniques
• Technical Proficiency: Use CRM and renewal tracking systems to automate workflows, analyze data, and flag exceptions
• Languages: Fluent German and English required, French & Italian would be a plus

Performance Metrics

• Renewal rate and retention metrics
• Volume and value of seat expansions
• Timeliness and accuracy of renewal execution
• CRM usage efficiency and automation adoption
• Customer satisfaction and feedback scores
• Churn prevention and upsell signal identification

Collaboration Requirements

• AE Engagement: Collaborate with Account Executives (AEs) to identify and execute cross‑sell and expansion opportunities at time of renewals
• Customer Success: Collaborate with Customer Success Managers (CSMs) to identify and execute customer retention and adoption methods, as appropriate with Autodesk‑led post‑sales engagements
• Partner Engagement: Provide support to partners, escalating from light‑touch assistance to strategic influence
• Insight Sharing: Communicate churn risks, renewal blockers, and upsell signals across teams and geographies
• Mentorship and Influence: Mentor junior team members and influence organizational practices and policies

Equal Opportunity Employer

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.