Accommodation Operations Specialist – (Temporary)

eDreams ODIGEO; Barcelona; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a leading travel subscription platform as an Accommodation Operations Specialist. In this dynamic role, you'll engage with partners and customers, ensuring smooth operations and timely issue resolution. You'll collaborate with cross-functional teams, leveraging your problem-solving skills to enhance service experiences. This innovative company offers a supportive environment where you can grow and thrive, balancing work and personal life. If you're passionate about travel and customer service, this is the perfect opportunity to take your career to new heights.

Servicios

Flexible Benefits

Performance-Based Bonuses

Birthday Day Off

Relocation Support

Free Equipment After 3 Years

Hybrid Work Model

After-Work Events

Free Fruit, Coffee, and Tea

Formación

• Experience in customer service or front office positions.
• Advanced level of English and proficiency in another European language.

Responsabilidades

• Communicate with third-party providers in a B2B environment.
• Resolve partner and customer concerns by following established procedures.

Conocimientos

Customer Service

Problem Solving

Communication

Adaptability

Organizational Skills

Teamwork

Empathy

Self-Motivation

Educación

Tourism Studies

Customer Service Experience

Herramientas

Google Tools

CRM Systems

Applied AI Tools

Descripción del empleo

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!
We’re seeking an experienced Accommodation Operations Specialist to join our Accommodation Operations team in Barcelona who is service-oriented, has a passion for travel, is self-driven, and looks to challenge him/herself to help build a strong relationship with our partners.
If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
21 million customers – 44 markets – 5 brands – 7M members in Prime
More than 100 million searches per day – Up to 6 billion daily AI predictions[e1]
Over 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age
We’re the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:
The Role’s Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As an Accommodation Operations Specialist in the Accommodation Operations team you will be in charge of:

• Communicating with third-party providers and wholesalers in a B2B environment, while closely coordinating with the B2C customer service team to ensure smooth operations and timely issue resolution.
• Delivering two-sided support by handling both internal and external requests in a timely, solution-oriented manner.
• Resolving partner and customer concerns by following established procedures and applying problem-solving when needed.
• Collaborating with inventory and cross-functional teams to ensure seamless day-to-day operations.
• Sharing clear and actionable feedback to support continuous improvement and team performance.
• Contributing to the creation and maintenance of operational documentation and process guidelines.
• Taking initiative on preventive tasks to anticipate customer needs and enhance the service experience.
• Maintaining strong knowledge of products, tools, and workflows to provide accurate and effective support.
• Working with CRM and ticketing systems to manage queries, ensure follow-up, and maintain productivity and SLA compliance.
• Adjusting smoothly to new tools, processes, and evolving customer needs while supporting team goals in a fast-moving environment.

What you need to succeed:
Good to have
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

• Tourism studies or previous experience in the industry
• Experience in customer service or front office positions
• Advanced level of English and proficiency in any other European language (e.g., French or German)
• Excellent written and oral communication skills
• Client focused and empathetic
• Ability to adapt fast to continuous changes
• Organised- will handle a large volume of data and many different software.
• Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM
• Self motivation and teamwork are expected

Preferred Qualifications

• Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or other AI-powered coding assistants.
• Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into software development workflows.
• AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to debug code, streamline development processes, and enhance productivity.
• Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.
• Collaboration with AI: Experience or interest in collaborating closely with AI tools as “pair programmers” to complement traditional software development practices.

What’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer:

• A rewarding Compensation package! Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our Priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.