Accommodation Operations Specialist - (Temporary)

buscojobs España; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading travel subscription platform seeks an Accommodation Operations Specialist in Barcelona. The role involves managing B2B communications, resolving partner concerns, and enhancing service quality. Ideal candidates will have a background in tourism, customer service experience, and proficiency in English and another European language.

Servicios

Flexible benefits

Performance bonuses

Relocation support

Career growth opportunities

Formación

• Experience in customer service or front office roles.
• Proficiency in English and another European language (e.g., French or German).
• Organized and capable of handling large volumes of data.

Responsabilidades

• Communicate with third-party providers and wholesalers in a B2B environment.
• Handle internal and external requests promptly and effectively.
• Collaborate with inventory and cross-functional teams for seamless operations.

Conocimientos

Customer service

Problem-solving

Communication

Adaptability

Educación

Background in tourism studies

Herramientas

CRM systems

Google tools

Descripción del empleo

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Accommodation Operations Specialist – (Temporary), Barcelona

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Client : eDreams ODIGEO

Location : Barcelona, Spain

Job Category : Other

EU work permit required :

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Job Views : Posted :

13.05.2025

Expiry Date : 27.06.2025

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Job Description :

As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us.

We're seeking an experienced Accommodation Operations Specialist to join our Accommodation Operations team in Barcelona. The ideal candidate is service-oriented, passionate about travel, self-driven, and eager to build strong relationships with partners.

If you're ready to soar, we're ready to take you there.

Why eDreams ODIGEO

Join the world's leading travel subscription platform and one of Europe's largest e-commerce businesses, serving over 21 million customers across 44 markets with 5 brands and 7M Prime members. We handle more than 100 million searches daily, leverage AI predictions, and employ over 1600 employees from diverse backgrounds. We are revolutionizing travel booking through innovative technology and our Prime subscription program.

What you will do :

• Communicate with third-party providers and wholesalers in a B2B environment, coordinating with customer service teams to ensure smooth operations.
• Handle internal and external requests promptly and effectively.
• Resolve partner and customer concerns following established procedures and applying problem-solving skills.
• Collaborate with inventory and cross-functional teams for seamless daily operations.
• Provide feedback to support continuous improvement.
• Maintain operational documentation and process guidelines.
• Proactively address customer needs to enhance service quality.
• Stay knowledgeable about products, tools, and workflows to support effectively.
• Manage queries using CRM and ticketing systems, ensuring follow-up and SLA adherence.
• Adapt to new tools and processes in a fast-paced environment.

What you need to succeed :

• Background in tourism studies or relevant experience.
• Experience in customer service or front office roles.
• Proficiency in English and another European language (e.g., French or German).
• Client-focused, empathetic, and adaptable.
• Organized, capable of handling large volumes of data and software.
• Proficient with Google tools and CRM systems.
• Self-motivated and team-oriented.

Preferred Qualifications

• Experience with AI tools like GitHub Copilot, ChatGPT, or similar.
• Curiosity and eagerness to explore AI-driven solutions.
• Ability to leverage AI for problem-solving and productivity.
• Willingness to learn and adapt quickly to new AI features.
• Interest in collaborating with AI tools as part of software development.

What's in it for you?

We offer a competitive salary, benefits, flexible benefits, performance bonuses, and additional perks like relocation support. We promote career growth through personalized paths, internal mobility, and a supportive, flexible work environment. Join us for fun team events, a dynamic culture, and a focus on well-being and innovation.

If you're ready to advance your career with us, apply now to be part of our passionate team shaping the future of travel.

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