Accommodation Operations Specialist (Late Shift)

Traveltechessentialist; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join an innovative travel subscription platform as an Accommodation Operations Specialist. In this hybrid role, you'll engage with partners, solve problems, and enhance customer experiences. You'll thrive in a dynamic environment that values flexibility and personal growth. With a focus on continuous learning and a supportive culture, this position offers a unique opportunity to shape the future of travel while enjoying a rewarding compensation package and excellent benefits. If you're passionate about travel and customer service, this is the perfect opportunity for you!

Servicios

Flexible Benefits

Performance-based Bonuses

Birthday Day Off

Discounts and Partnerships

Relocation Support

Free Equipment After 3 Years

Free Coursera Access

Soft Skills Workshops

Agile Mindset Environment

Free Fruit, Coffee, and Tea

Formación

• Experience in customer service or front office roles is essential.
• Advanced English and proficiency in another European language required.

Responsabilidades

• Communicate with suppliers and distributors to resolve issues.
• Provide internal support and build operational documentation.

Conocimientos

Customer Service

Communication Skills

Problem Solving

Organizational Skills

Adaptability

Empathy

Educación

Tourism Studies

Experience in Front Office

Herramientas

Google Tools (Gdocs, Gcalendar, Gsites)

CRM Software

Descripción del empleo

Accommodation Operations Specialist (Late Shift) - (Hybrid)

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!

We’re seeking an experienced Accommodation Operations Specialist to join our Accommodation team in Barcelona (Hybrid) to help build a strong relation with our partners. If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO

Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.

21 million customers – 44 markets – 5 brands – 6.5M members in Prime

More than 100 million searches per day - Up to 1.8 billion daily AI predictions

Over 1,600 employees – More than 60 different nationalities from all continents

We're the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionizing the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

The Role's Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Accommodation Operations Specialist in the Accommodation Team you will be in charge of :

• Communication by phone and email with suppliers and distributors to be their problem solver;
• Provide a two side service answering any request in a timely and efficient manner;
• Deliver internal support to other areas in the inventory team;
• Resolve following established policies and procedures, and applying out-of-the-box thinking when anything established is not enough;
• Provide accurate feedback in order to help generate insight on his team to improve operational efficiency;
• Contribute building operational documentation;
• Proactively take action on prevention tasks to contribute to enhancing the customer experience.

What you need to succeed :

• Tourism studies or previous experience in the industry;
• Experience in front office or customer service positions;
• Advanced level of English and in any other European language (e.g., French or German);
• Availability to work on Late shift: From 12.00PM until 9.00PM including weekends and Bank holidays (extra pay & rotation);
• Excellent written and oral communication skills;
• Client focused and empathetic;
• Ability to adapt fast to continuous changes;
• Organized- will handle a large volume of data and many different software;
• Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM;
• Self motivation and teamwork are expected.

What’s in it for you?

The best talent deserves the best benefits

• A rewarding Compensation package! Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Continuous learning to fuel your growth and explore new horizons! Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
• Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our Priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel. Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.