Accommodation Operations Specialist – (Temporary)

eDreams ODIGEO; Barcelona; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Join a leading travel subscription platform as an Accommodation Operations Specialist. This role offers a unique opportunity to engage with partners and customers, ensuring seamless operations and high-quality service. You'll work in a dynamic environment that values flexibility and personal growth, contributing to an innovative team committed to transforming the travel experience. With a focus on collaboration and continuous improvement, this position promises a rewarding career path and the chance to make a real impact in a thriving industry. If you're passionate about travel and customer service, this is the perfect opportunity for you!

Servicios

Flexible Benefits

Performance-Based Bonuses

Birthday Day Off

Relocation Support

Free Equipment After 3 Years

After-Work Events

Free Fruit, Coffee, and Tea

Career Growth Opportunities

Agile Work Environment

Formación

• Experience in customer service or front office positions is essential.
• Advanced English and proficiency in another European language preferred.

Responsabilidades

• Communicate with providers and handle internal and external requests.
• Collaborate with teams to ensure smooth operations and resolve issues.

Conocimientos

Customer Service

Problem Solving

Communication Skills

Adaptability

Organizational Skills

Empathy

Educación

Tourism Studies

Experience in Customer Service

Herramientas

Google Tools

CRM Systems

AI Tools

Descripción del empleo

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us!
We’re seeking an experienced Accommodation Operations Specialist to join our Accommodation Operations team in Barcelona who is service-oriented, has a passion for travel, is self-driven, and looks to challenge him/herself to help build a strong relationship with our partners.
If you’re ready to soar, we’re ready to take you there.

Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
21 million customers – 44 markets – 5 brands – 7M members in Prime
More than 100 million searches per day – Up to 6 billion daily AI predictions
Over 1,600 employees – More than 60 different nationalities from all continents – 99% permanent contracts – 36 average age
We’re the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.

What you will do:
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As an Accommodation Operations Specialist in the Accommodation Operations team you will be in charge of:

• Communicating with third-party providers and wholesalers in a B2B environment, while closely coordinating with the B2C customer service team to ensure smooth operations and timely issue resolution.
• Delivering two-sided support by handling both internal and external requests in a timely, solution-oriented manner.
• Resolving partner and customer concerns by following established procedures and applying problem-solving when needed.
• Collaborating with inventory and cross-functional teams to ensure seamless day-to-day operations.
• Sharing clear and actionable feedback to support continuous improvement and team performance.
• Contributing to the creation and maintenance of operational documentation and process guidelines.
• Taking initiative on preventive tasks to anticipate customer needs and enhance the service experience.
• Maintaining strong knowledge of products, tools, and workflows to provide accurate and effective support.
• Working with CRM and ticketing systems to manage queries, ensure follow-up, and maintain productivity and SLA compliance.
• Adjusting smoothly to new tools, processes, and evolving customer needs while supporting team goals in a fast-moving environment.

What you need to succeed:
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:

• Tourism studies or previous experience in the industry
• Experience in customer service or front office positions
• Advanced level of English and proficiency in any other European language (e.g., French or German)
• Excellent written and oral communication skills
• Client focused and empathetic
• Ability to adapt fast to continuous changes
• Organised- will handle a large volume of data and many different software.
• Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM
• Self motivation and teamwork are expected

Preferred Qualifications

• Experience with Applied AI Tools: Demonstrated comfort using practical AI tools such as GitHub Copilot, ChatGPT, or other AI-powered coding assistants.
• Experimentation Mindset: Curiosity and eagerness to explore, experiment with, and integrate emerging AI-driven solutions into software development workflows.
• AI-Enhanced Problem Solving: Ability to effectively leverage AI tools to debug code, streamline development processes, and enhance productivity.
• Adaptability and Learning Agility: Enthusiastic about continuously learning and quickly adapting to new AI features and capabilities.
• Collaboration with AI: Experience or interest in collaborating closely with AI tools as “pair programmers” to complement traditional software development practices.

What’s in it for you?
At eDO, we want you to be a part of our success story and great culture.
Here’s what we offer:

• A rewarding Compensation package! Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
• Grow opportunities to empower your career, and unleash your potential! Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
• Your Well-being is our Priority. Embrace Freedom and Flexibility! At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
• Work hard, party hard! We believe in having fun and connecting with colleagues! Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
• Enjoy a dynamic and healthy environment! Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.

Wanna take a peek into what it’s like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!
If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation.