Accommodation Enthusiast to Palma de Mallorca (Nordic speaking)

Sembo Group; Palma de Mallorca; Presencial; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

A renowned travel company is seeking an Accommodation Enthusiast based in Palma de Mallorca. The ideal candidate should have native proficiency in a Nordic language and a passion for customer service. This role offers various perks, including flexibility in work location, healthcare contributions, and team discounts on accommodations.

Servicios

Work from other countries for up to three weeks a year

Paid day off on your birthday

Generous healthcare contribution

Annual kick-off event

Staff discounts on worldwide accommodations

Free snacks and drinks at the office

Formación

• Proficiency in one Nordic language and English.
• Ability to manage multiple tasks in a fast-paced environment.
• Living in Palma is required.

Responsabilidades

• Build strong relationships with clients and assist through the booking process.
• Manage customer profiles and special requests.
• Support sales growth through excellent service.

Conocimientos

Customer-first mindset

Flexibility

Team player

Resilience

Educación

Native or near-native proficiency in Nordic language

Fluency in English

Descripción del empleo

Join to apply for the Accommodation Enthusiast to Palma de Mallorca (Nordic speaking) role at Sembo Group

We are looking for a Nordic-Speaking Customer Service Executive – Accommodation Front Office. Based in Palma de Mallorca, you will join a dynamic, customer-focused team. If you’re ready to make a difference for our B2B and B2C customers, grow within a global travel company, and have a passion for travel, we want to hear from you!

Perks of Working at Sembo:

• Work from other countries for up to three weeks a year
• Paid day off on your birthday
• Generous healthcare contribution
• Annual kick-off event
• Staff discounts on worldwide accommodations
• Free snacks and drinks at the office

Responsibilities:

• Build strong relationships with clients and assist through the booking process
• Manage and respond to customer reviews
• Create personalized messages for travelers
• Support sales growth through excellent service
• Support our seven-day operation with varied work schedules
• Respond to price inquiries professionally
• Manage customer profiles and special requests
• Resolve challenges to ensure customer satisfaction
• Utilize Sembo’s tools and systems effectively

Qualifications:

• Native or near-native proficiency in at least one Nordic language and fluency in English
• Living in Palma
• Customer-first mindset and quick learner
• Ability to manage multiple tasks in a fast-paced environment
• Flexible, adaptable, and resilient
• Team player with a passion for travel

Nice to Have:

• Experience in similar roles

Recruitment Process:

• Chat with the Customer Happiness Team Leader
• Meeting with the Customer Happiness Manager
• Job offer (hopefully!)

We look forward to your application! Sembo Group is part of Stena Line Travel Group and the Stena Sphere, Sweden’s large family-owned corporate group.