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TransPerfect, a leader in language services, is seeking an Accessibility Project Coordinator. This entry-level role involves overseeing the complete lifecycle of accessibility projects while coordinating with sales and internal partners. Ideal candidates will possess a Bachelor’s degree, strong communication, problem-solving skills, and the ability to thrive in a multicultural team environment.
For more than 30 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001 : 2015 and ISO 17100 : 2015 standards, TransPerfect provides a full array of language and business support services, including translation, document / website remediation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.
With annual revenues of over $1.1 billion, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 110 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
Accessibility Project Coordinator
Position Summary :
The position of Accessibility Project Coordinator is a key player at TransPerfect. Project Coordinators execute all Accessibility projects from the start to the finish and serve as a single point of accountability for their successful completion.
Individuals in this entry-level role are more inclined to stick in a Project Management-oriented career path (working to become an Executive or Senior Project Manager), specialized positions related to Accessibility and Technology related to it or a Management-oriented career (working to become a Team Lead or Department Manager, for instance).
More information on the solutions offered by the Accessibility Services team can be found here.
Position responsibilities :
Be responsible for the entire life-cycle of all Accessibility Services projects assigned to the individual
Juggle multiple projects and priorities simultaneously in a fast-paced environment
Understand and abide by individual project instructions
Liaise with Sales staff to clarify project parameters
Maintain a mindset of “make it better” at all times, proactively identifying areas for improvement and suggesting alternatives to enhance quality and efficiency
Establish and maintain excellent relationships with internal partners and external vendors globally
Perform quality checks to ensure that all projects perfectly comply with instructions and are perfect
Communicate any issues / problems / caveats or additional information to Sales staff as soon as that information is available
Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
Investigate / resolve client complaints, problem solve, and work with Quality Assurance / Management to ensure that appropriate systemic changes are implemented
Complete all other tasks that are deemed appropriate for this role and assigned by the manager / supervisor
Essential skills and experience required :
Minimum Bachelor’s degree or its equivalent
Superior written and spoken communication skills in English
Excellent problem solving and analytical skills
Effective time management
Ability to multitask and adapt to changing priorities in a fast-paced environment
Team player able to work in multicultural environments, collaborating with international stakeholders
Proactive, own-it attitude
Desired skills and experience :
Knowledge of additional languages at professional working proficiency
Experience coordinating projects and assignment of resources
Previous experience or exposure to Document Accessibility
TransPerfect provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local law.
We celebrate diversity as one of our core values and we have a clear goal : to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.