Academic Planning & Faculty Experience Support Officer

IE University; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

IE University in Madrid is seeking an Assistant for Academic Planning & Faculty Experience to support operations, coordination, and administration across the unit. The role involves assisting Associate Directors with planning activities, documentation, and stakeholder communication to ensure smooth academic operations.

The candidate should be fluent in English and Spanish, have strong organizational skills, and be comfortable managing multiple tasks while delivering high-quality service.

Formación

• Bachelor's degree desirable.
• Fluent in English and Spanish.
• Experience in administrative or operational support roles.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities effectively.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office and institutional information systems.

Responsabilidades

• Provide day-to-day administrative and operational support to the Associate Directors.
• Coordinate academic planning activities and monitor operational tasks.
• Prepare and maintain documentation to support academic operations.
• Manage the faculty mailbox and coordinate responses with the relevant teams.
• Coordinate the collection, review and tracking of syllabi and other academic documentation.
• Update academic structures and planning information in institutional systems.

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Overview

Are you interested in joining a dynamic and international team of professionals to transform education? IE University'sAsset Management and Planning is looking for anAssistant, Academic Planning & Faculty Experience Support to join its team!

Provide operational and administrative support to the Academic Planning & Faculty Experience function, supporting the Associate Directors in the delivery of academic planning processes, facultycoordinationand academic administration. The role contributes to the efficient execution of academic operations throughaccurateadministration,timelycoordinationand high-quality service.

Why IE University?

Every story begins with a purpose, and ours has always been about people. Founded in 1973, IE University has continuously raised the bar to drive positive change through education. We believe education is more than a path to professional success; it is a catalyst for personal transformation and meaningful impact.

At IE University, we place people and their potential at the center of everything we do, empowering individuals to become extraordinary. We encourage bold thinking and foster a culture where innovation, curiosity, and courage lead to real-world impact. Together, we create an environment where talent thrives, and ideas shape the future.

Our mission

We support students in developing impact skills to live and lead with positive impact. This ignites a ripple effect: We transform people, who then transform others, systems, society, and, ultimately, our world.

Our Purpose

To foster positive change.

Values

• Cultivate the humanistic approach.
• Empower your entrepreneurial spirit
• Cherish the diversity of people, mind, and experience
• Drive innovation with a proactive mindset

We are looking for a person to join a full-time position inMadrid - IE Tower.

Responsibilities

Your role as a Associate Director will involve:

1. Operational Support

• Provide day-to-day administrative and operational support to the Associate Directors.
• Assistin coordinating academic planning activities andmonitoringoperational tasks.
• Prepare andmaintaindocumentationrequiredto support academic operations.

2. Faculty Requests and Communications

• Manage the faculty mailbox, ensuring requests are accuratelycategorised,assignedand followed through to completion.
• Coordinate responses with the relevant teams andmonitorresolution times.
• Support faculty with routine operational enquiries.

3. Academic Documentation

• Coordinate the collection, review and tracking of syllabi and other academic documentation.
• Monitor submission deadlines and follow up on outstanding items.
• Ensure documentation is complete and correctly recorded in institutional systems.

4. Administrative Process Management

• Process faculty requests and operational incidentsin accordance withestablished procedures.
• Maintainaccuraterecords andmonitorongoing cases.
• Escalate issues whereappropriate toensuretimelyresolution.

5. Academic Data Maintenance

• Update academic structures and planning information in institutional systems.
• Verify the accuracy and consistency of operational data.
• Support the preparation of reports and planning information.

Qualifications

To thrive in this role, you should possess the following qualifications:

• Bachelor's degree desirable.
• Fluent in English and Spanish.
• Experience in administrative or operational support roles.
• Strongorganisationalskills and attention to detail.
• Ability to manage multiple priorities effectively.
• Excellent communication and customer service skills.
• Proficiencyin Microsoft Office and institutional information systems.

At IE University, we actively promote equal opportunities in recruitment processes and access to employment, always ensuring the absence of gender, sexual orientation, religion, age, ethnic origin, or disability bias throughout the entire selection process.