A&H Claims Team Leader Iberia and Hub Technical Advisor

About Chubb

Chubb is the world's largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 33,000 people worldwide. Additional information can be found at: www.chubb.com

The role

At Chubb, our mission is to provide our clients with the highest level of protection and peace of mind through innovative and personalized solutions. The Accident and Health (A&H) business line in the Iberian region is a fundamental pillar of our offering, focusing on providing comprehensive coverage tailored to the specific needs of individuals and businesses.

We are seeking a Team Leader with strategic vision and exceptional leadership skills who is ready to guide and motivate a dedicated team. In this role, you will be responsible for developing and implementing strategies that strengthen our presence in the A&H market, optimizing processes, and enhancing the customer experience. If you are passionate about the insurance industry and want to be part of a company that values excellence and innovation, we invite you to join our team and contribute to Chubb’s success in the Iberian region. Together, we will make a difference in the lives of our clients!

Key Responsibilities:

• Responsible for the Accident Claims Processing team (Consumer Lines and Corporate).
• Management of serious and complex claims within this business line.
• Implementation of new programs.
• Monthly monitoring of target compliance and regional reporting on the same.
• Relationship with Underwriting and Operations on all matters related to claims in these business lines.
• Provide support and training to the Claims team at the Madrid Hub.
• Act as a reference for any technical inquiries, including regular sessions with team members to assess performance and implement monitoring and evaluation processes to gauge the performance and progress of the Madrid Hub.
• Collaborate with the Claims Manager of the Hub and their team to provide insights and guidance on specific issues. Foster a culture of compliance within the team, encouraging adherence to SLAs, Best Practices, and Regulatory Requirements through regular communication, training sessions, and reinforcement of policies and guidelines.

Key requirements

• Advanced level in English (C1) is a must.
• Native/Bilingual in Spanish is a must, Portuguese desirable.
• Bachelor’s degree in law is preferred.
• Basic knowledge of commercial insurance A&H, P&C classes, UW or policy issuance is preferred.
• Ability to organise work & perform within time constraints.
• Experience in the A&H line with both simple and complex claims.
• Organized individual.
• Team management skills.
• Strong communication skills.
• Proficient in Excel and claims management tools.

What we offer in return:

• 30+ days of vacation a year.
• 2 days working from home option + additional flexible days.
• Working from home allowance.
• Entry time flexibility.
• Private medical insurance.
• Life and accident insurance.
• Meal allowance.
• Pension plan.
• Stock purchase plan.
• Flexible compensation scheme.
• Gympass.
• Employee assistance program.
• Comprehensive Learning & Development offer.

Integrity. Client Focus. Respect. Excellence. Teamwork.

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.