2nd Line IT Support Engineer

EF; Barcelona; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Open Cosmos in Barcelona is seeking a 2nd Line IT Support Engineer to enhance its IT operations. This hands-on role requires strong troubleshooting skills across Windows, Linux, and macOS platforms.

You will manage escalated user support and be the point-of-contact for complex issues, ensuring that Open Cosmos systems and personnel have reliable technology. The position involves administering M365, Google Workspace, IAM, and improving automation through scripting.

Formación

• Strong troubleshooting skills across multiple operating systems.
• Experience in administering M365, Entra ID, IAM, and MFA/SSO.
• Ability to translate technical concepts for non-technical users.

Responsabilidades

• Provide escalated user support and infrastructure work.
• Resolve complex issues across all devices and networks.
• Administer and manage Google Workspace, SSO/IAM, and MFA.

Conocimientos

Troubleshooting skills across Windows, Linux, macOS, mobile OS

Administering M365, Entra ID, IAM, MFA/SSO

ITSM/ticketing and change control documentation

Scripting/automation (PowerShell/Bash)

Clear communication skills

Herramientas

Intune

Google Workspace

JIRA

Descripción del empleo

Requirements

• Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms
• Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching
• Comfortable with ITSM/ticketing, change control and documentation
• Familiarity with scripting/automation (PowerShell/Bash) is a plus
• Clear, confident communication skills — translating technical concepts for non-technical users
• Subject-matter expertise in at least one of the following:
• Microsoft tenant migrations
• Microsoft Intune
• Microsoft Endpoint Configuration Manager
• SharePoint Administration
• JIRA Administration
• API integrations
• AI adoption

What the job involves

• Our COO Teams are the engine that powers Open Cosmos’ operations
• This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards
• They turn plans into action, keeping us efficient and mission-ready at all times
• We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology
• This is a hands-on technical role — combining escalated user support, deeper infrastructure work, and continuous improvement
• You’ll be the go-to point for complex issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow
• You’ll own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools
• Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions
• Meet SLAs and communicate clearly with users and stakeholders
• Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID
• Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines
• Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring; liaise with providers as needed
• Manage the full device lifecycle — builds, replacements, RMAs and onboarding/offboarding
• Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations)
• Improve automation, self-service, reporting and monitoring through scripting and tooling
• Champion security best practice across patching, hardening, device compliance, and access controls