Workplace Engineer

SGS; Madrid; Hybrid; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Flexible schedule

Continuous learning opportunities

Comprehensive benefits platform

Job summary

SGS is looking for a Workplace Engineer/Analyst in Madrid, responsible for advancing their global Modern Workplace ecosystem. The candidate will leverage their expertise in Microsoft Intune and Windows management to ensure a secure and efficient user experience.

Essential qualifications include 3+ years in endpoint engineering and a relevant degree, alongside strong analytical and problem-solving skills. Joining SGS, a leader in the Testing, Inspection, and Certification sector, offers numerous benefits including flexible scheduling, continuous learning opportunities, and a dynamic multinational work environment.

Qualifications

• 3+ years’ hands-on experience in Microsoft Intune / Endpoint Manager.
• Strong knowledge of device lifecycle management.
• Experience with Microsoft 365 services and Azure AD / Entra ID.

Responsibilities

• Serve as the subject matter expert for Intune and Windows management.
• Design and implement Modern Workplace solutions.
• Act as Tier 3 escalation point for complex endpoint-related incidents.

Skills

Microsoft Intune

Endpoint Management

Windows 10/11

Mobile Device Management (iOS/Android)

Analytical Skills

Problem-Solving

Project Coordination

Technical Communication

Education

Degree in Computer Science, IT, Engineering, or equivalent

Tools

ServiceNow

Job description

Job Description

As a Workplace Engineer/Analyst, you will be a key member of the Corporate Workplace & Collaboration team, responsible for engineering, operating, and improving the global Modern Workplace ecosystem.

You will serve as a technical expert for managed devices, Intune, Windows, endpoint security, update governance, Windows 365, and supporting technologies that enable secure, stable, and efficient user experiences across the organization.

You will ensure that Workplace platforms are delivered in a consistent, scalable, and policy‑compliant manner, aligned with corporate IT standards and global cybersecurity requirements.

Key Responsibilities

• Serve as the subject matter expert for Intune, Windows, device management, compliance policies, update channels, and workplace endpoint technologies.
• Design and implement Modern Workplace solutions, including Autopilot, configuration profiles, compliance baselines, Windows update governance, and mobile device management.
• Act as technical lead in global Workplace Engineering initiatives such as device standardization, Windows365 deployments, endpoint security rollouts, and modernization projects.
• Act as Tier 3 escalation point for complex endpoint‑related incidents, including Windows, iOS/Android, Intune policy conflicts, MDM enrollment, compliance failures, and security agent deployments.
• Execute non‑standard service requests requiring deep engineering knowledge (e.g., selective policy overrides, exception handling, certificate‑based integrations, advanced troubleshooting).
• Develop and maintain documentation, runbooks, best practices, baseline definitions, and operational procedures.
• Collaborate with external partners such as Microsoft, service and hardware vendors, and security partners to support Workplace initiatives and troubleshoot advanced issues.
• Maintain up‑to‑date knowledge of Modern Workplace technologies, Windows management best practices, hardware evolution, and MDM/endpoint security trends.
• Support Mergers & Acquisitions activities related to device migration, Intune onboarding, Windows image alignment, and policy standardization.
• Apply strong analytical and problem‑solving skills to diagnose and resolve endpoint and device‑related technical challenges efficiently.

Qualifications

• 3+ years’ hands‑on experience in Microsoft Intune / Endpoint Manager, endpoint engineering, Modern Workplace operations, and Microsoft 365 environments.
• Strong knowledge of Microsoft Intune (Autopilot, configuration profiles, compliance policies, update rings, application deployment), Windows 10/11 enterprise environments, and device lifecycle management.
• Experience with mobile device management (iOS/Android), Microsoft 365 services (Teams, Exchange Online, SharePoint, OneDrive), and Azure AD / Entra ID with endpoint security and compliance.
• Degree in Computer Science, IT, Engineering, or equivalent professional experience.
• Microsoft certifications (Microsoft 365, Endpoint Management, Azure, Security), Windows 365 experience, and knowledge of certificate‑based authentication or identity‑driven security are a plus.
• Experience with ITSM tools (e.g., ServiceNow).
• Strong troubleshooting and analytical skills, stakeholder management, project coordination, technical communication, and a collaborative, proactive mindset.

Additional Information / Benefits

• Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
• Enjoy a flexible schedule and hybrid work model.
• Access continuous learning opportunities through SGS University and Campus.
• Collaborate in a multinational environment with colleagues from various continents.
• Benefit from a comprehensive benefits platform.