24/7 Base Building Maintenance Escalation Specialist

Amazon Inc.; Barcelona; In loco; EUR 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Amazon Inc. is seeking an Escalation Specialist for the AMOC, responsible for first-line monitoring, triage of incoming work, and coordinating with maintenance teams and vendors to resolve issues.

This role requires strong problem-solving, clear communication, and documentation to ensure service continuity 24/7. You will manage remote works, track incidents, and provide timely updates to stakeholders across Reliability, Ops, and H&S, contributing to high safety standards and operational

Competenze

• Speak, write, and read fluently in English.
• Experience in a 24/7 environment.
• Experience communicating technical details verbally and in writing.
• Experience in operations and on-call support for data center facilities or production facilities.
• Strong analytical skills, attention to detail, and effective communication abilities.

Mansioni

• Respond to and triage incoming work requests within SLAs.
• Manage remote works from start to end, including work order raising.
• Communicate effectively with stakeholders (Reliability Maintenance Engineering, Ops, H&S).
• Provide updates on vendor status and coordinate works during escalations.
• Identify and escalate critical issues to maintain equipment reliability.
• Monitor refrigeration alarm systems and ensure timely response to alerts.
• Prioritize work queues based on urgency and SLA requirements.

Conoscenze

English fluency

24/7 operations experience

Communication skills

Troubleshooting

Documentation accuracy

Strumenti

VoIP

Contact center tools

Microsoft Office

Descrizione del lavoro

Amazon Inc. is seeking an Escalation Specialist for the AMOC, responsible for first-line monitoring, triage of incoming work, and coordinating with maintenance teams and vendors to resolve issues.

This role requires strong problem-solving, clear communication, and documentation to ensure service continuity 24/7. You will manage remote works, track incidents, and provide timely updates to stakeholders across Reliability, Ops, and H&S, contributing to high safety standards and operational