Global BBM Lead - Refrigeration & Facilities

Amazon; Barcelona; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Amazon Operations seeks an experienced Base Build Maintenance (BBM) Manager to lead maintenance operations across buildings and cold rooms from AMOC. You will drive the BBM strategy, lead a team of specialists, and push continuous improvements in processes while coordinating across time zones and with procurement for contracts and SLAs.

You will design digital maintenance systems for remote monitoring and establish KPIs to measure remote maintenance effectiveness, ensuring high-energy

Competenze

• Experience with computers, including MS Excel, Word and Office.
• Flexibility to work weekends, nights, and holidays.
• Bachelor's degree or above in Engineering, Operations, Business Administration, or a related field.
• Experience in facilities management.
• Knowledge of generic mechanical room infrastructure such as chillers, cooler units, and fan controls.
• Experience leading and managing a team.
• Experience in stakeholder management and communication management.

Mansioni

• Support the development and own the BBM and Refrigeration business strategies, setting a vision, roles and responsibilities, and clear goals for the team.
• Recruit, build, inspire, and motivate a team of escalation specialists, Refrigeration Specialist’s, schedulers, and junior managers operating across multiple time zones.
• Implement Amazon people process ensuring development and professional growth for all team members
• Lead a robust meeting structure including daily stand-ups, shift handovers, and weekly business reviews to ensure seamless operational coverage, drive team alignment, and maintain high-energy performance across all time zones
• Serve as the main point of escalation for complex mechanical and refrigeration issues, facilitating cross-functional meetings and making key decisions.
• Establish and oversee ticket management processes, including SLA compliance monitoring, queue management, and escalation protocols
• Drive a culture of continuous improvement initiatives, identifying inefficiencies and implementing standardized solutions across regions
• Design and optimize end-to-end digital maintenance systems for remote monitoring of building infrastructure and cold rooms, including standardized workflows, documentation procedures, compliance tracking, and performance metrics
• Collaborate with category procurement and stakeholders to ensure productive contracts and SLAs are in place with vendors
• Develop and track KPIs specific to remote maintenance operations effectiveness

Conoscenze

MS Excel

MS Word

Office Suite

Team leadership

Formazione

Bachelor's degree in Engineering, Operations, Business Administration, or related field

Descrizione del lavoro

Amazon Operations seeks an experienced Base Build Maintenance (BBM) Manager to lead maintenance operations across buildings and cold rooms from AMOC. You will drive the BBM strategy, lead a team of specialists, and push continuous improvements in processes while coordinating across time zones and with procurement for contracts and SLAs.

You will design digital maintenance systems for remote monitoring and establish KPIs to measure remote maintenance effectiveness, ensuring high-energy