VIKING Germany is looking for a Service Coordinator

VIKING Life-Saving Equipment; Esbjerg; On-site; DKK 314,000 - 463,000; Full time

Benefits offered by this job

30 days leave

Beverages provided

Hansefit subsidy

International team

Job summary

VIKING Life-Saving Equipment A/S is seeking a Service Coordinator (m/f/d) to join the team at our Hamburg or Stadland station. You will support quotations, coordinate resources and transport, manage service documentation, and ensure timely invoicing.

You’ll work in a dynamic, international company with a strong emphasis on customers, reliability, and cross‑functional collaboration. The role offers 30 days of annual leave and opportunities for growth.

Qualifications

• Commercial apprenticeship or equivalent qualification.
• Strong customer-service orientation and planning skills.
• Good written and spoken German and English.

Responsibilities

• Receive enquiries and support on service quotations.
• Schedule resources, arrange transport, and coordinate with customers and ports.
• Ensure correct transportation documents and plan service delivery costs.
• Maintain capacity planning, stock, and floor space; ensure spare parts availability.
• Support technicians during service jobs and ensure checklists/manuals are available.
• Close service orders, issue reports and certificates, and ensure timely invoicing.

Skills

Customer focus

Coordination

Planning

Teamwork

German language

English language

MS Office

Education

Commercial apprenticeship

Tools

SAP S/4HANA

Job description

JOIN VIKING - and help build a safer world

We are looking for a committed full-time employee to join our team with immediate effect at our station in 21107 Hamburg or 26936 Stadland as

Service Coordinator (m/f/d)

Your responsibilities in supporting the team

• Receive enquiries and support on service quotations
• Schedule resources, arrange transport (incl. barges/cranes), and coordinate with customers, ports, and
• Ensure correct transportation documents
• Plan and manage service delivery cost-effectively
• Maintain and update capacity planning calendar, equipment, SOA stock and floor space
• Ensuring spare parts are ordered and available for technicians prior to service jobs taking place
• Coordinate and follow up on supply of parts from suppliers/subcontractors
• Support technicians during service jobs and ensure checklists and manuals are available for technicians
• Manage complaints, report NCRs and assist with corrective actions
• Monitoring and closing all relevant work and service orders
• Issuing reports immediately and certificates related to service executed
• Ensure timely and accurate invoicing upon completion of service activities.
• Address improvement areas and contribute to potential solutions

subcontractors for service requests.

What you’ll need

• A successfully completed commercial apprenticeship or equivalent qualification
• Professional experience in the maritime sector and a technical understanding would be an advantage
• A strong focus on customers and service
• Good communication and organizational skills, as well as the ability to work well in a team
• Excellent coordination, planning and follow-up skills
• A structured and solution-oriented approach to work, as well as a high degree of reliability and flexibility
• Good written and spoken German and English
• Proficiency in MS Office and, ideally, SAP S/4 HANA

Here’s what you can expect from us

• An open-minded, motivated team
• Flat hierarchies and short decision-making processes
• The opportunity to work independently within a continuously growing international company
• 30 days’ annual leave
• Free water, tea, coffee and fresh fruit
• If interested, a contribution towards the cost of a Hansefit membership to access sports and health facilities

About VIKING

VIKING Life-Saving Equipment A/S is the global market leader in maritime and offshore safety solutions. The company supplies and services safety and fire-fighting equipment for passenger and cargo ships, offshore installations, fishing vessels, navies, helicopter services, fire departments and leisure yachts worldwide.

VIKING’s products protect passengers and crew on many of the world’s largest cruise liners and cargo ships, as well as workers on the world’s most advanced offshore platforms. VIKING also ensures safety and regulatory compliance on board at all times, enabling shipowners and owners/operators of offshore installations to focus on their business.

VIKING is a privately owned company which was founded in 1960. In 2018, VIKING acquired the Norwegian company Norsafe, whose lifeboats and rescue boats have been in use around the world since 1904. In 2019, VIKING acquired Drew Marine’s FSR division, one of the world’s three largest providers of marine fire services.

VIKING’s headquarters are in Esbjerg, Denmark, and its products are manufactured in Denmark, Norway, Bulgaria, Greece, China and Thailand.

Visit The World Leader in Maritime Safety | Contact us today for more information.

Contact

Melanie Hartmann
Manager HR & Administration
Tlf.: [phone]

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Application deadline:

18. October 2026