Technical Support Specialist

Jobtailor; Ballerup; On-site; DKK 550,000 - 750,000; Full time

Job summary

Jobtailor is seeking a technically skilled support professional to act as the buffer between first level support and engineering. You will troubleshoot product issues, handle escalated cases, and support sales at expos and customer demonstrations.

This role also leads product demonstrations, onboarding, installation, rollout and proof‑of‑concept activities, while adhering to processes that channel the voice of the customer back to product development teams.

Qualifications

• 3+ years in technical support, sales engineering, or a related customer-facing technical role
• Bachelors degree in IT, Computer Science, Electrical/Telecommunications Engineering, or equivalent practical experience
• Extensive hardware and software troubleshooting expertise across PC peripherals and/or enterprise audio products
• Solid understanding of networking fundamentals
• Proven experience in testing, validation, and issue resolution
• Strong analytical and problem-solving skills with a customer-first mindset
• Effective communication and presentation skills
• Self-motivated, adaptable, and quick to learn new systems
• Proficiency with Microsoft 365, Teams, and CRM/case management platforms
• Willingness to travel up to 30 flexible days per year
• Flexibility to adjust working hours to accommodate global time zones as needed

Responsibilities

• Technical support & escalation management
• Act as the buffer and primary escalation point between first level support and engineering
• Troubleshoot and resolve product issues for customers
• Handle escalated cases and cases from key accounts
• Support Sales at expos, trade shows, customer demos, and technical discussions
• Lead product demonstrations, onboarding, installation, roll‑out, and proof‑of‑concept activities
• Follow defined processes to channel the voice of the customer back to product development teams
• Contribute to support projects, product pre‑launch and field‑test activities

Skills

Technical Support

Troubleshooting

Networking

Microsoft 365

CRM Platforms

Communication

Education

Bachelors degree in IT/CS

Tools

CRM Platforms

Case Management Platforms

Microsoft 365

Microsoft Teams

Job description

• Technical support & escalation management
• Act as the buffer and primary escalation point between first level support and engineering
• Troubleshoot and resolve product issues for customers
• Handle escalated cases and cases from key accounts
• Support Sales at expos, trade shows, customer demos, and technical discussions
• Lead product demonstrations, onboarding, installation, roll‑out, and proof‑of‑concept activities
• Follow defined processes to channel the voice of the customer back to product development teams
• Contribute to support projects, product pre‑launch and field‑test activities

Requirements

• 3+ years in technical support, sales engineering, or a related customer-facing technical role
• Bachelor’s degree in IT, Computer Science, Electrical/Telecommunications Engineering, or equivalent practical experience
• Extensive hardware and software troubleshooting expertise across PC peripherals and/or enterprise audio products
• Solid understanding of networking fundamentals
• Proven experience in testing, validation, and issue resolution
• Strong analytical and problem‑solving skills with a customer‑first mindset
• Effective communication and presentation skills
• Self‑motivated, adaptable, and quick to learn new systems
• Proficiency with Microsoft 365, Teams, and CRM/case management platforms
• Willingness to travel up to 30 flexible days per year
• Flexibility to adjust working hours to accommodate global time zones as needed

Core Competencies

Demonstrates extensive expertise in technical support and troubleshooting, with a strong focus on customer satisfaction and effective communication. Proficient in managing escalations and leading product demonstrations while adapting to diverse customer needs and global time zones.

Highest-signal resume keywords

• Technical Support Experience
• Hardware And Software Troubleshooting
• Networking Fundamentals
• Microsoft 365 Proficiency
• Analytical And Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Technical Support
• Troubleshooting
• Issue Resolution
• Testing And Validation
• Sales Engineering
• Customer Demos
• Onboarding
• Installation
• Field-Test Activities
• Voice Of The Customer

Soft Skills

• Effective Communication
• Presentation Skills
• Self-Motivated
• Adaptable
• Customer-First Mindset

Industry Keywords

• PC Peripherals
• Enterprise Audio Products
• Escalation Management
• Customer-Facing Role
• Global Time Zones

Tools & Technologies

• Microsoft 365
• Microsoft Teams
• CRM Platforms
• Case Management Platforms