Technical Support Engineer

Pentair plc; Fredericia Kommune; On-site; DKK 600,000 - 800,000; Full time

Job summary

Pentair Flow is seeking a Technical Support Engineer to provide expert technical assistance to customers and internal teams. You will analyze problems, advise on solutions, and support site visits to optimize system performance.

You will maintain databases, deliver internal/external training, and participate in project teams. Expect 25–40% travel and remote/on-site support across CO2 and biogas upgrading equipment.

Qualifications

• Minimum 5-7 years of work experience as a (Service) Engineer or in a similar role.
• Strong technical knowledge of compressor and cooling technology and PLC systems.
• Willingness to travel 25-40% and work across customer sites.

Responsibilities

• Provide technical support to customers (internal and external).
• Perform problem analysis and provide actionable advice.
• Prepare service visits and optimize product quality.
• Maintain Pentair information databases and training materials.
• Lead or participate in project teams and 24/7 service coverage.
• Conduct on-site maintenance, calibration, repairs and commissioning.
• Perform on-site audits for CO2 and biogas upgrading plants.

Skills

English (good speaking and writing)

Danish (good speaking and writing)

German (good speaking and writing)

French (good speaking)

Education

MBO+ or HBO education in Mechanical Engineering, Electrical Engineering AOT or Process Technology

Tools

CRM systems

Siemens PLC

Project management tools

Job description

Job Description: Pentair Flow is a Global Technology Leader in the Sustainable Process Solutions market. Within our Flow business unit, the product category ‘Sustainable Process Solutions’ is committed to minimizing climate change with leading renewable energy and carbon capture solutions. Whether CO2 Recovery and Extraction for carbon utilization and storage or Biogas Upgrading into Biomethane and CO2, our technologies help our customers to lower their carbon footprint and become part of the circular economy. As a Technical Support Engineer with Pentair you will provide Technical Support both internally with various disciplines and externally with customers, suppliers and sales offices to handle the support requests and to maintain and maximize our customer satisfaction, and guarantee continuity and consistency within the Technical Support department. This by means of telephone, written or on-site contact, whereby independent tinkering, adjustments, calibration, electrical connection as well as programming of various devices and machines can be an assignment. In this role you will report to the Global Operations Leader.

You will:

• Provide technical support to customers (internal as well external)
• Perform problem analysis and provide advice.
• Optimize product quality and provide support/prepare Service visits to customers.
• Maintain the Pentair – Haffmans, Union and Witterman information database.
• Setting up, managing, and providing internal and external technical training courses
• Participate active in Project teams.
• Participate in the technical support service to provide 24-7 remote and onsite service support to our customers.
• Perform occasional external maintenance, calibrations, repairs, troubleshooting and short commissioning of all equipment.
• Perform Onsite Audit on CO2 and Biogas upgrading Plants
• Willing to travel for short periods of time (25-40%)

Key Qualifications:

• MBO+ or HBO education in Mechanical Engineering, Electrical Engineering AOT or Process Technology.
• At least 5-7 years of work experience as a (Service) Engineer or in a similar role.
• Language skills, English (good speaking and writing skills), Danish(good speaking and writing skills) German (good speaking and writing skills) and French (good speaking skills).
• Good technical knowledge of Compressor Technology, Cooling Technology and PLC systems (Siemens).
• Flexible attitude, results-orientated, team player Knowledge of CRM systems

Equal Opportunity Employer Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive. Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com.