Technical Customer Support Specialist

Boeva Tech; København; On-site; DKK 134,000 - 179,000; Full time

Benefits offered by this job

Health insurance

Relocation assistance

Meal allowance

Job summary

Boeva Tech in Lisbon is seeking a Technical Customer Support Specialist to handle orders, subscriptions and invoices via phone, email and chat. The role requires native Danish and English at B2 level, with prior customer service experience, and the ability to thrive in a fast-paced tech environment.

The position offers a competitive package with a monthly base salary of €1500 gross (per 14 months), attendance bonus, meal allowance, health insurance from day one, and relocation support including

Qualifications

• Language Skills: Native Danish with excellent formal speech and strong writing skills; English at B2 level.
• Experience: Previous Customer Service experience is mandatory.
• Proactive, detail oriented with strong communication abilities.

Responsibilities

• Assist customers through phone, email, and chat regarding orders, subscriptions, and invoices.
• Deliver high-quality service and a superior customer experience.
• Monitor and follow up on customer issues until fully resolved, meeting deadlines.
• Collaborate with internal teams to resolve customer requests.

Skills

Customer service experience

Interpersonal skills

Written communication

Verbal communication

Problem solving

Tool proficiency

Tools

Support tools

Job description

Location: Lisbon

Contract Type: 6-Month CDD (Fixed-Term Contract)

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry? Join our team as a Technical Customer Support Specialist and become the go-to expert for resolving customer queries through voice, email, and chat.

Why Join Us?

We offer a competitive compensation package, continuous learning opportunities, and the chance to work in a collaborative environment where your contributions make a difference.

What's in it for You?

Salary & Benefits:

• Monthly Base Salary: €1500 gross per 14 months

• Attendance bonus: €120month per 11months

• Meal Allowance (net): €7.63/day

• Health Insurance: Provided from day 1 (free after 6 months)

Work Schedule:

• Hours: Monday to Friday, 08:00–20:00 (rotational shifts)

• Weekends: Saturday and Sunday, 08:00–17:00

• Days Off: 2 rotational days per week

Key Responsibilities:

• Assist customers through phone, email, and chat regarding their orders, subscriptions, and invoices.

• Deliver a superior customer experience, ensuring all queries are resolved with high-quality service.

• Monitor and follow up on customer issues until fully resolved, adhering to agreed deadlines.

• Collaborate with internal departments to ensure seamless resolution of customer requests.

What You'll Need to Succeed:

• Language Skills: Native Danish with excellent formal speech and strong writing skills; English proficiency at a B2 level.

• Experience: Previous Customer Service experience is mandatory.

• Skills:

  • Strong interpersonal, writing, and communication abilities.

  • Problem-solving mindset with great attention to detail.

  • Proficiency in using customer support tools and communication platforms.

  • Comfortable working in a fast-paced, tech-savvy environment.

Start Date:3/09

Relocation support:

• Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent and all utility bills included (discounted directly from the payslip)

Hiring Process:

Application Review

Language Assessment

1–2 Interviews with the Client