Technical Customer Success Manager

Avallone; København; Hybrid; DKK 600,000 - 900,000; Full time

Job summary

Avallone in Copenhagen, Denmark, is hiring a Customer Success Manager to lead enterprise implementations in a fast-moving SaaS environment. You will own onboarding projects, coordinate data mapping and validation, and collaborate with Product, Engineering, and Support to ensure smooth delivery.

The role emphasizes hands-on data work, strong project management, and proactive communication with stakeholders. Senior and mid-level candidates are welcome, with hybrid office-based requirements.

Qualifications

• We’ll hire at the level that matches your experience.
• Experience in Customer Success, onboarding/implementation, project management, or a similar customer-facing role in a SaaS environment.
• Professional proficiency in English, written and spoken.
• Strong ownership and follow-through.

Responsibilities

• Act as an owner for onboarding and implementation for a customer portfolio; build project plans and drive execution.
• Lead the technical workstream: data intake, mapping, validation, troubleshooting.
• Turn customer processes into concrete steps with clear action plans.
• Run customer-facing communication and manage risk while keeping stakeholders aligned.
• Drive cross-functional delivery with Product and Engineering for integrations/APIs.
• Support post-go-live adoption and health checks.

Skills

Customer Success

Onboarding

Project management

SaaS environment

Data mapping

Tools

CSV templates

Data validation checks

Excel/Sheets

APIs integration

Job description

We're looking for a Customer Success Manager to lead complex enterprise implementations in a fast-moving company on a mission to help businesses fight financial crime and simplify compliance.

This role combines project leadership, technical problem-solving, and hands-on work with customer data. You'll get a front-row seat to how large organizations run KYC and compliance - and you'll be the one who makes it painless for them. Customer pain is our pain, and your goal is to turn their messy real-world problems into a smooth, structured onboarding experience.

You don't need to be an engineer, but you should be comfortable acting as an owner of the data workstream in onboarding and collaborating closely on integration-dependent deliveries.

You’ll own implementations end-to-end for a portfolio of customers: project plans, stakeholder alignment, data mapping, validation, troubleshooting, and clear communication throughout delivery.

You’ll work closely with peers in Customer Success, Product, Engineering, and Support, especially when delivery depends on integrations, APIs, or data workflows.

We're open to strong mid-level and senior candidates.

After go-live, you’ll stay close enough to support adoption and a smooth handover into the broader customer lifecycle.

Example projects you might run

• Enterprise onboarding: Managing multiple stakeholders (Compliance, IT, business owners) against a fixed go-live date.

• Data intake and migration: Mapping customer data into Avallone templates, validating outcomes, and troubleshooting edge cases.

• Integration-dependent delivery: Aligning requirements, timelines, and technical dependencies across teams.

• Most weeks you'll have multiple onboardings or delivery workstreams running in parallel, so executing with urgency, communicating clearly, and keeping momentum is key.

Roles + Responsibilities

• Act as an owner for onboarding and implementation for your customer portfolio: build project plans, coordinate stakeholders, and drive execution against timelines.

• Lead the technical workstream: handle data intake, mapping, validation, troubleshooting, and iterative improvement of datasets.

• Turn customer processes into concrete steps: capture requirements, map processes, and build clear action plans.

• Run customer-facing communication: provide status updates, manage risk, and set expectations with everyone from compliance specialists to executives.

• Drive cross-functional success: work with Product and Engineering when delivery involves integrations/APIs; surface issues early, help drive them to closure, and feed insights back into the product roadmap.

• Support post-go-live motions: conduct adoption check-ins and health checks, and contribute to QBR preparation.

• Notice early when a customer is drifting, put a plan on the table, and drive it.

• Flag when a customer is ready for more (more users, workflows, or products) and bring the context to Sales.

• Share what you learn so the team gets faster over time (checklists, templates, SOPs, playbook improvements).

What success looks like (first 6 months)

• You’ve delivered multiple onboardings to a predictable go-live without surprises in the final stretch.

• Customers trust the output: uploads are validated, issues are documented clearly, and fixes happen fast.

• You’ve helped customers reach meaningful early value (Activation) and built momentum towards steady, everyday use.

• You’ve improved at least one repeatable artifact (template/checklist/SOP) based on patterns you've seen in real implementations.

Requirements

We’ll hire at the level that matches your experience.

Core requirements

• Experience in Customer Success, onboarding/implementation, project management, or a similar customer-facing role in a SaaS environment.

• Strong project management skills: you can create structure, align people, and keep delivery moving.

• Technical aptitude and comfort working hands-on with customer data (not just coordinating): CSVs/templates, mapping, validation checks, troubleshooting, and attention to detail.

• Professional proficiency in both written and verbal communication in English.

• Strong ownership and follow-through.

What tends to make people successful in this role

• You like turning messy, real-world problems into a clear plan and getting it done.

• You communicate early when something is off track.

• You know when "good enough to ship" is the right call, and you document what you did.

Leveling guidance

• Mid-level: you can run well-scoped onboardings, execute established workflows, and escalated early when needed.

• Senior: you lead the toughest implementations, handle ambiguity, coach others through tricky technical/data cases, and drive cross-functional execution.

Bonus points

• Strong proficiency in Danish is a big plus.

• API-enabled implementations and/or data integrations.

• Experience in compliance-heavy domains (KYC/AML, sanctions, risk, or similar).

• Comfortable using simple tooling to validate/troubleshoot data (e.g., basic SQL, Excel/Sheets checks, BI).

Why Avallone?

At Avallone, implementations matter commercially, operationally, and for customer trust. You'll work on real delivery problems with smart colleagues across Customer Success, Product, Engineering, and Support.

You’ll help shape how we run onboardings as we scale, and you’ll join a company that values a true people-first culture. We care about our customers, our values, and each other.

We focus on your passion and desire to grow, and we believe that when we win big, we celebrate big. You'll collaborate, learn, and grow with some of the smartest people in the industry - and you will have a lot of fun doing it!

Location

Copenhagen, Denmark – hybrid (primarily office-based)