Swedish Speaking Customer Service Agent - Rapid Resolution

Boozt; København; On-site; DKK 290,000 - 379,000; Full time

Benefits offered by this job

Structured training program

International team environment

Employee discount

Job summary

Boozt in Copenhagen is hiring for its Customer Service Rapid Resolution Team. You will be on-site, handling live interactions via phone and chat, delivering quick, personalised solutions and owning customer challenges.

You will join an international team, receive structured training, and work a rotating schedule on weekdays with 8:00-16:00 or 10:00-18:00.

English is the corporate language; applicants must have the right to work in Denmark, and Boozt offers an engaging HQ and growth opportunities.

Qualifications

• Fluent in Swedish and English (corporate language).
• Excellent verbal and written communication.
• Calm, proactive problem-solver with fast-paced environment experience.

Responsibilities

• Handle live phone and chat queries across global markets.
• Resolve product, shipping, payments, and promotions inquiries.
• Take ownership to ensure a seamless customer experience from order to delivery.
• Identify workflow improvements to elevate customer experience.

Skills

Swedish fluency

English fluency

Excellent communication

Calm under pressure

Customer service mindset

Job description

Ready to be the Voice of Boozt? Join our Customer Service Rapid Resolution Team! Are you a quick-thinking, empathetic problem solver who thrives in a fast-paced environment? Do you love turning a customer's frustrating moment into an absolute win? If so, we want you on our Rapid Resolution Team! As a vital part of our front-line defense, you won't just be answering queries, you will be the voice, personality, and heart of Boozt across all our global markets.

What You Will Do

• Master our live channels: Dive into the action via phone and chat, engaging directly with our customer.
• Become the ultimate expert: You’ll handle a dynamic variety of inquiries - from product details to shipping, payments, and exciting promotions. No two chats are ever the same!
• Deliver instant magic & take ownership: "Rapid Resolution" isn't just a name; it’s our mission. You’ll take full ownership of customer challenges, proactively hunting down solutions and ensuring a seamless, stress-free experience from the moment they order to the second it hits their doorstep.
• Be a process innovator: Your voice matters. You will actively look for ways to optimise our workflows and identify opportunities to elevate the customer experience to the next level.
• Champion the ultimate experience: Enhance standard customer service into an exceptional, world-class experience with every single interaction.

Your Profile

• You are fluent in Swedish.
• You are also fluent in English which is our corporate language.
• You genuinely love communicating and take pride in expressing yourself clearly and engagingly, both in speech and writing.
• You thrive under pressure, bringing a calm, resourceful energy to fast-paced situations to deliver quick, precise, and personalised solutions.
• You have a knack for creating genuine, meaningful connections with both your teammates and our customers, consistently going above and beyond to make people feel valued.
• You already know what it takes to deliver great experiences, so previous background in the service or hospitality industry is highly valued.

Our Offer

• Your journey will begin with a comprehensive, structured training program designed to equip you with all the tools, knowledge, and confidence you need to crush your goals from day one.
• You will join a big international team where we support and learn from each other, but most important of all - we have fun while doing so.
• Full-time employment starting with a 3 month probation period.
• Working hours for the team is based on a rotating schedule of either 8:00-16:00 or 10:00-18:00, Monday through Friday.
• The start date will be 1st of October.
• This is an on-site position. You will be working from our amazing headquarters in the heart of Copenhagen.

Selected candidates will be invited to an on-site recruitment event during Week 37 at our Copenhagen HQ. You’ll tour the office, meet the team, and participate in interactive group activities to see if we're a mutual fit. Attending this on-site event in Copenhagen is a required step in our hiring process.

Note! Only applications in English will be considered.

Important: Applicants must have the legal right to work in Denmark at the time of employment. Please note that this position does not include visa sponsorship or relocation support.

Boozt Perks

• Great personal and internal career development opportunities
• A culture built on our values of trust, freedom, and responsibility
• Driven and passionate international colleagues
• A generous employee discount
• Healthy and delicious breakfast and lunch, top-quality coffee, and fresh fruit available all day
• In-house gym, onsite masseuse, and medical doctor
• An amazing HQ in central Copenhagen – the iconic, energy-efficient Krystallen building, recognized for its architectural design and sustainability. Enjoy breathtaking city views and much more!

A Little Bit About Us

We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com. Headquartered in Copenhagen, with over 1,100 colleagues across Europe, tech hubs in Vilnius and Poznań, and a fully automated warehouse in Ängelholm, we create value for both consumers and brands while fostering diversity, inclusion, and innovation.