Student Incident Response Associate

Saxo Bank; Aarhus; On-site; DKK 17,000 - 26,000; Full time

Job summary

Saxo Bank invites applications for a Student Assistant in the Major Incident Response Team based at our Copenhagen headquarters. You will support day‑to‑day operational work, coordinate with resolver teams, and assist in live incidents in a fast‑moving, international environment.

You will learn incident management, post‑mortems, and knowledge sharing while developing your skills across IT systems and capital markets. A collaborative, service‑oriented mindset is essential.

Qualifications

• Bachelor’s degree in IT and/or Economics in progress or in first year of Master's programme.
• Solid understanding of IT systems and capital markets.
• Strong service‑oriented approach and desire to provide exceptional support.
• Proficient communication in English (written and spoken).

Responsibilities

• Actively follow up on lower‑priority incidents and problem tickets to ensure timely progress and resolution.
• Coordinate with resolver teams to remove blockers and keep cases moving within agreed timelines.
• Support internal and external communication during system disruptions, including drafting updates and tracking actions.
• Work within defined service management processes and tools, ensuring standards are followed.
• Assist senior incident managers during live incidents.
• Help streamline operational workflows and contribute ideas to increase efficiency and resilience.
• Contribute to knowledge sharing by updating runbooks and refining guidelines.

Job description

Saxo Bank invites applications for a Student Assistant in the Major Incident Response Team based at our Copenhagen headquarters. You will support day‑to‑day operational work, coordinate with resolver teams, and assist in live incidents in a fast‑moving, international environment.

You will learn incident management, post‑mortems, and knowledge sharing while developing your skills across IT systems and capital markets. A collaborative, service‑oriented mindset is essential.