Student Incident Response Assistant – 24/7 Ops

Saxo Bank; København; On-site; DKK 165,000 - 248,000; Part time

Job summary

Saxo Bank in Copenhagen is looking for a proactive Student Assistant to join the Major Incident Response Team. You will work with specialists to help keep critical systems running 24/7 and gain hands-on experience in incident management, post-mortems, and war rooms.

You will support day-to-day operations, coordinate with resolver teams, draft updates, and help run calls. We're seeking learners in IT or economics who communicate in English, are team players, and eager to grow.

Qualifications

• Currently studying a bachelor’s degree or in the first year of a master’s programme in IT and/or Economics.
• Solid understanding of IT systems and capital markets.
• Strong service-oriented approach and English communication skills.
• Resilient, proactive team player who can collaborate effectively.

Responsibilities

• Follow up on lower-priority incidents and tickets to ensure progress.
• Coordinate with resolver teams to remove blockers and keep cases moving.
• Draft updates and help manage incident calls during disruptions.
• Help maintain runbooks and contribute ideas to improve workflows and service resilience.
• Assist senior incident managers during live incidents and post-mortems.
• Track, coordinate and communicate to keep services stable and reliable.

Skills

IT systems understanding

Capital markets knowledge

English communication

Education

Bachelor's degree or first year master's in IT or Economics

Job description

Saxo Bank in Copenhagen is looking for a proactive Student Assistant to join the Major Incident Response Team. You will work with specialists to help keep critical systems running 24/7 and gain hands-on experience in incident management, post-mortems, and war rooms.

You will support day-to-day operations, coordinate with resolver teams, draft updates, and help run calls. We're seeking learners in IT or economics who communicate in English, are team players, and eager to grow.