Copenhagen Student Incident Response Assistant - 24/7 Ops

saxobank; Denmark; On-site; DKK 165,000 - 220,000; Part time

Job summary

Saxo is seeking a Student Assistant for the Major Incident Response Team at our Copenhagen headquarters. You will assist with incident handling, post‑mortems, and tasks forces to help keep business‑critical systems stable.

You will work with senior team members, gaining hands‑on experience in running incidents and improving operational workflows while developing your IT and economics knowledge in a fast‑moving environment.

Qualifications

• Currently studying a bachelor's degree or in the first year of a master's programme in IT and/or Economics.
• Possess a solid understanding of IT systems and capital markets, equipping you with the knowledge and expertise necessary to contribute meaningfully to our operations
• Demonstrate a strong service‑oriented approach and a high ambition to provide exceptional support, consistently striving to deliver the best possible outcomes
• Have proficient communication skills in English (written, verbal, and face‑to‑face) - enabling you to effectively engage with stakeholders at all levels and foster clear, productive communication within the organisation
• Are recognised as a resilient and adept team player, capable of working proactively and effectively, and contributing to a collaborative and high‑performing team environment

Responsibilities

• Actively follow up on lower‑priority incidents and problem tickets to ensure timely progress and resolution.
• Coordinate with resolver teams to remove blockers and keep cases moving within agreed timelines.
• Support internal and external communication during system disruptions, including drafting updates, tracking actions, and helping manage incident calls.
• Work within defined service management processes and tools, ensuring our standards and protocols are followed.
• Assist senior incident managers during live incidents.
• Help streamline and improve operational workflows, contributing ideas that increase efficiency and enhance service resilience.
• Contribute to knowledge sharing within the team, for example by updating runbooks or refining simple guidelines based on your operational experience.

Skills

IT systems

Capital markets

English comms

Service mindset

Team player

Education

Bachelor's in IT

Master's in IT/Economics (1st year)

Job description

Saxo is seeking a Student Assistant for the Major Incident Response Team at our Copenhagen headquarters. You will assist with incident handling, post‑mortems, and tasks forces to help keep business‑critical systems stable.

You will work with senior team members, gaining hands‑on experience in running incidents and improving operational workflows while developing your IT and economics knowledge in a fast‑moving environment.