Strategic Key Account Manager, Global Logistics Growth

Joinimagine; København; On-site; DKK 900,000 - 1,200,000; Full time

Benefits offered by this job

Pension

Health insurance

Vacation days 25+5

Saving account 10% of annual salary

Job summary

DHL Global Forwarding Denmark is seeking an experienced Country Key Account Manager to take commercial ownership of a portfolio of strategic customers and translate their supply chain needs into DHL solutions.

You will work closely with Sales, Pricing, Operations and other DHL functions to ensure that what we promise commercially can be delivered operationally, while driving profitable growth through trusted relationships and a proactive, data‑driven approach.

Qualifications

• Minimum 4 years of experience in freight forwarding, logistics or similar commercial field.
• Experience in key account management, sales or business development.
• Strong understanding of freight forwarding and international supply chains.
• Experience with commercial negotiations, proposals and tenders.
• Proficient with data, profitability, pipeline management and CRM.
• Bachelor's degree or equivalent.

Responsibilities

• Take commercial ownership of an assigned portfolio of key accounts and develop clear account plans for each customer.
• Drive profitable growth in volume and gross profit through retention, development of existing business and identification of new opportunities.
• Build and maintain strong relationships with decision-makers and other key stakeholders within the customers' organizations.
• Understand customers' businesses, supply chains and challenges and translate these into relevant DHL solutions.
• Identify opportunities to increase DHL's share of wallet and strengthen our position as a trusted logistics partner.
• Balance time between expanding existing customers (≈70%) and winning new strategic business (≈30%).
• Lead commercial activities including customer proposals, tenders, RFIs/RFPs/RFQs, renewals and negotiations.
• Maintain and actively develop your sales pipeline, forecasts and customer activities in our CRM system.
• Coordinate internal stakeholders across Product, Pricing, Operations, Trade Lane Management, Implementation and other DHL functions.
• Ensure smooth implementation and handover of new or changed customer solutions.
• Conduct regular business reviews with customers and follow up on agreed actions, service performance and development opportunities.
• Gather and share relevant market, competitor and customer insights across the organization.
• Support DHL's sustainability agenda by identifying relevant green logistics solutions and incorporating them into customer development plans.

Skills

Key account management

Sales

Business development

CRM

English proficiency

Education

Bachelor's degree

Tools

CRM systems

Job description

DHL Global Forwarding Denmark is seeking an experienced Country Key Account Manager to take commercial ownership of a portfolio of strategic customers and translate their supply chain needs into DHL solutions.

You will work closely with Sales, Pricing, Operations and other DHL functions to ensure that what we promise commercially can be delivered operationally, while driving profitable growth through trusted relationships and a proactive, data‑driven approach.