Store Manager

Massimo Dutti; København; On-site; DKK 540,000 - 700,000; Full time

Job summary

Massimo Dutti in Copenhagen is seeking a Store Manager to lead the store team and deliver an exceptional customer experience with strong leadership, efficient processes and outstanding product management.

You will drive commercial performance while upholding the highest service standards, product presentation and team development, reflecting the brand’s values and image in every interaction.

Qualifications

• Previous experience in a similar store management role.
• Strong product orientation and customer focus.
• Proven leadership with a results-driven mindset.
• Solid commercial awareness and understanding of retail KPIs.
• Ability to motivate and develop teams in a fast-paced environment.

Responsibilities

• You will lead by example on the shop floor, ensuring customer service standards across departments.
• You will manage commercial performance by analyzing sales reports, KPIs and product behavior.
• You will ensure optimal product management from stock flow to rotation and availability.
• You will guarantee consistent visual and image standards to maximize sales.
• You will lead, develop and motivate your team, oversee scheduling and HR processes.
• You will ensure cash operations, security procedures and store maintenance are followed.

Skills

Leadership

Customer service

KPI analysis

Product management

Stock replenishment

Scheduling

HR policy compliance

Tools

POS systems

Job description

About the Role:

At Massimo Dutti, we are looking for a Store Manager to lead our store team and ensure an excellent customer experience through strong leadership, efficient processes and outstanding product management.

You will be responsible for driving the store’s commercial performance while guaranteeing the highest standards of customer service, product presentation and team development. Through a strong leadership style and a results-oriented mindset, you will ensure that the store operates efficiently and consistently reflects the brand’s values and image.

Your role:

As Store Manager, you will lead by example on the shop floor, ensuring that customer service standards are met across all departments and that customer loyalty is actively built by the entire team. You will manage the commercial performance of the store by analyzing sales reports, KPIs and product behavior, turning insights into concrete actions and following up on results.

You will ensure optimal product management, from stock flow and replenishment to product availability and rotation, working closely with operations and using the company’s digital tools and systems. You will also guarantee that visual and image standards are consistently applied, optimizing product presentation to maximize sales impact.

A key part of your role will be leading, developing and motivating your team. You will organize resources efficiently according to store needs, oversee scheduling and administrative processes, ensure compliance with HR and risk prevention policies, and support recruitment, onboarding, training and continuous feedback. In addition, you will ensure correct execution of cash operations, security procedures and store maintenance, contributing to a safe, well-functioning and inspiring retail environment.

What we are looking for:

• Previous experience in a similar store management role.
• Strong product orientation.
• Strong leadership skills with a customer- and results-oriented mindset.
• Solid commercial awareness and understanding of retail KPIs.
• Ability to motivate, develop and manage teams in a fast-paced environment.

If you are passionate about retail, people leadership and commercial excellence, and want to grow within a global fashion brand, we would love to meet you.