Splunk Customer Success & Advisory Specialist

Cisco; København; Presencial; DKK 650.000 - 850.000; Jornada completa

Descripción de la vacante

Cisco is seeking a Customer Experience professional in the Copenhagen region to help customers maximize their Splunk investment. You will advise on technical health, enable onboarding, and partner with internal teams to drive value and successful adoption.

The role requires 3+ years in technical support or enterprise customer-facing roles, fluency in Danish and English, and willingness to travel 20–30%.

Formación

• 3+ years of experience in technical support, technical account management, professional services, systems administration, systems engineering, or a related field.
• Enterprise customer-facing experience in a relevant role.
• Working knowledge of the Splunk Core Platform.
• Experience with customer escalations, account management, and project coordination.
• Experience with IT operations and technical infrastructure.

Responsabilidades

• Advise customers on the technical health of their Splunk environments to support adoption and value realization.
• Deliver onboarding guidance, enablement planning, and customer workshops to build capability and optimize usage.
• Monitor customer environment health by reviewing cases, outages, and ongoing projects; conduct diagnostic health checks as needed.
• Partner with internal teams to manage escalations, recommend upgrades, support workload optimization, and communicate product changes and roadmaps.
• Participate in sales QBRs with customers (onsite and virtual) to review service levels and usage metrics.

Conocimientos

Technical support

Customer facing

Splunk Core Platform

IT operations

Project coordination

Descripción del empleo

Cisco is seeking a Customer Experience professional in the Copenhagen region to help customers maximize their Splunk investment. You will advise on technical health, enable onboarding, and partner with internal teams to drive value and successful adoption.

The role requires 3+ years in technical support or enterprise customer-facing roles, fluency in Danish and English, and willingness to travel 20–30%.