Specialist, Service Engineering

Danfoss; Nordborg; On-site; DKK 700,000 - 900,000; Full time

Job summary

Danfoss is seeking an experienced IT Service Management professional to lead infrastructure services through the full lifecycle—from design and planning through build, deployment and operational handover. You will ensure governance, timely delivery, and high service quality as services move from idea to operations.

You will partner with architects, engineers, vendors, and operations to implement service design and transitions, while maintaining clear risk visibility and stakeholder

Qualifications

• 5+ years of experience in IT service management and project delivery in infrastructure environments.
• Solid knowledge of service lifecycle models (ITIL v3/v4) and structured project governance with gates and milestones.
• Hands-on experience with service design, service transition, and operational handover.
• Strong communication skills in English.

Responsibilities

• Lead infrastructure services through the full service lifecycle, from Design & Plan to Build, Deploy, and transition into Operations.
• Turn strategy into action by managing service artifacts, gate approvals, and readiness for operational handover.
• Coordinate cross-functional teams including architects, engineers, vendors, and operations to deliver services on time and with quality.
• Strengthen how services are built by improving service engineering processes, templates, and handover practices.
• Act as a trusted partner to Service Owners by providing clear status, risk visibility, and governance support.

Skills

IT service management

Infrastructure environments

Service lifecycle models

Gate governance

English communication

Tools

ServiceNow

Planisware

Teams

Confluence

Job description

You will play a key role in how Danfoss designs, builds, and brings IT infrastructure services into daily operations. Your work ensures that new and changed services are delivered with quality, clarity, and long-term value for the business.

This role sits at the heart of service lifecycle management. You connect service strategy, project delivery, and operational readiness, making sure nothing falls through the cracks as services move from idea to reality.

If you care about structure, good governance, and seeing your work make a real impact on service quality and stability, this is a role where your expertise truly matters.

If you want to shape how infrastructure services are delivered and make a lasting impact on operational quality at Danfoss, we would love to hear from you.

What You’ll Be Doing

• Lead infrastructure services through the full service lifecycle, from Design & Plan to Build, Deploy, and transition into Operations.
• Turn strategy into action by managing service artifacts, gate approvals, and readiness for operational handover.
• Coordinate cross-functional teams including architects, engineers, vendors, and operations to deliver services on time and with quality.
• Strengthen how services are built by improving service engineering processes, templates, and handover practices.
• Act as a trusted partner to Service Owners by providing clear status, risk visibility, and governance support.

What We're Looking For

• 5+ years of experience in IT service management and project delivery, preferably in infrastructure environments.
• Solid knowledge of service lifecycle models (ITIL v3/v4) and structured project governance with gates and milestones.
• Hands-on experience with service design, service transition, and operational handover.
• Confidence working with ServiceNow, PPM tools (such as Planisware), and collaboration platforms like Teams or Confluence.
• Strong communication skills in English language.

What You'll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
• We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You'll receive benefits on top of your salary. More details shall be provided during the recruitment process.

#LI-Hybrid

#LI-AB1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned and employs over 39,000 people. We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.