Specialist, Retail Operations - Inventory Process & Control Excellence

Pandora; København; On-site; DKK 700,000 - 1,000,000; Full time

Benefits offered by this job

LEED Gold-certified office

Job summary

Pandora is seeking an experienced Specialist, Retail Operations – Inventory Process & Control Excellence to strengthen inventory accuracy and operational controls across our global retail network. You will manage end-to-end projects, translate insights into scalable solutions, and partner with Finance, Supply Chain, and markets to reduce loss.

The role requires hands-on retail experience plus corporate exposure, strong analytical skills, and ability to influence stakeholders across functions.

Qualifications

• 4–6+ years of experience across retail operations, inventory management, or related areas.
• Hands-on experience in both retail stores and corporate/head-office environments.
• Strong analytical and problem-solving skills including root cause analysis.

Responsibilities

• Independently manage projects end to end from scope to follow-up.
• Own project plans, timelines, risks, and stakeholder communication; drive cross-functional improvements.
• Support implementation of new systems, tools, controls, and ways of working.
• Monitor inventory accuracy, shrink, and control performance; analyze stocktake results and adjustments.
• Investigate inventory discrepancies, cash variances, fraud, refund abuse, and discount misuse.
• Translate findings into corrective and preventative actions and scalable solutions.
• Develop and improve SOPs, operational controls, and process documentation.
• Develop reporting, dashboards, and actionable insights across inventory and compliance.
• Translate data into clear recommendations and management presentations.

Skills

Retail operations

Inventory management

Project management

Analytical thinking

Stakeholder management

Excel

BI tools

Tools

Excel

BI tools

Job description

Are you an analytical and investigative professional who knows how to uncover the reasons behind inventory discrepancies and operational losses? Do you enjoy turning complex findings into practical controls, clearer processes, and measurable improvements? Then, keep on reading!

About the Role

We are looking for an experienced and self-driven Specialist, Retail Operations – Inventory Process & Control Excellence to strengthen inventory accuracy, operational controls, and process excellence across our global O&O retail network.

This role requires a strong combination of hands-on retail store experience and corporate/head-office experience. You understand how processes and controls work both on paper and in the reality of a busy retail environment, and you can translate between the needs of stores, markets, and global functions. You will independently manage projects and improvement initiatives end to end, investigate operational risks and discrepancies, and turn insights into practical, scalable solutions that improve performance and reduce loss.

Key Responsibilities

• Independently manage projects and initiatives end to end, from scoping and planning through implementation and follow-up
• Own project plans, timelines, deliverables, risks, and stakeholder communication, and lead cross-functional process improvement, standardization, and control initiatives
• Support the implementation of new systems, tools, controls, and ways of working
• Monitor inventory accuracy, stock integrity, shrink, and operational control performance, and analyse stocktake and cycle count results, inventory adjustments, and exceptions
• Investigate inventory discrepancies, cash variances, fraud, refund abuse, and discount misuse
• Conduct root cause analysis and translate findings into corrective and preventative actions
• Identify trends and control gaps and develop practical solutions to reduce operational risk
• Develop and improve SOPs, operational controls, and process documentation, as well as support audit, compliance, and control-related initiatives
• Simplify, standardize, and strengthen processes across markets, and translate store-level operational challenges into scalable global solutions
• Develop reporting, dashboards, and actionable insights across inventory, shrink, fraud, cash, and compliance
• Translate complex data into clear recommendations and management presentations
• Partner across Retail Operations, Finance, Supply Chain, Internal Audit, HR, Physical Security, Digital & Technology, and market teams
• Influence stakeholders across functions and seniority levels without direct authority

What is needed to succeed

You are a hands-on retail professional who has successfully transitioned into a corporate or head-office environment and can confidently operate in both worlds. You understand the operational reality behind the numbers and processes, but you can also step back, analyse complex problems, manage projects, influence stakeholders, and develop solutions that can be implemented at scale. You are comfortable working independently and taking full ownership from problem identification through solution design, implementation, and follow-up. You are structured, commercially minded, data-driven, and motivated by creating simpler processes, stronger controls, and better store execution.

Additionally, we expect that you have and can demonstrate:

• 4-6+ years of relevant experience across retail operations, inventory management, operational excellence, project management, loss prevention, audit, finance controls, or related areas
• Substantial hands-on experience working in retail stores is required, providing a strong understanding of day-to-day store operations, inventory processes, stock handling, controls, and operational challenges
• Substantial corporate/head-office experience is also required, ideally within Retail Operations, Inventory, Operational Excellence, Loss Prevention, Finance, Audit, or a related function
• Experience from both store and office environments, and ability to connect strategic or global processes with the practical realities of store execution
• Demonstrated project management experience, with the ability to independently lead projects from initiation through implementation and completion
• Strong analytical and problem-solving skills, including root cause analysis
• Experience with inventory controls, stocktakes, cycle counts, investigations, or loss prevention
• Experience developing and implementing SOPs, operational processes, and controls
• Ability to work autonomously, take ownership, and manage multiple projects and priorities simultaneously
• Strong stakeholder management, communication, and presentation skills
• Advanced Excel skills and experience with reporting or BI tools

Did we get your attention?

We hope you got all your questions answered and feel confident applying for this position.

We can read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake

You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.