Specialist, Membership Experience

Pandora A/S; København; On-site; DKK 550,000 - 750,000; Full time

Job summary

Pandora A/S is seeking a Specialist, Membership Experience to drive loyalty activation across digital and physical touchpoints. You will partner with Global teams to implement campaigns, develop playbooks and guidelines, and enable local markets for successful activation.

You bring 3+ years in loyalty, CRM or customer engagement, with a proven ability to translate strategies into practical activations. Strong organizational, analytical, and cross-team coordination skills are essential, with

Qualifications

• At least 3 years of experience in loyalty, website, CRM or customer engagement.
• Experience supporting membership or loyalty initiatives, including campaigns, benefits and customer experiences.
• Experience translating strategies into customer-facing activations.

Responsibilities

• Support the implementation of membership experiences across digital and physical touchpoints.
• Partner with Global teams to deliver membership campaigns and activations.
• Enable markets through guidance, playbooks, toolkits and guidelines.
• Support activation planning, local execution and optimisation with global consistency.
• Support rollout of new membership initiatives and features with market readiness.
• Monitor activation and engagement performance to identify opportunities for improvement.
• Gather market feedback and maintain experience documentation for scalability.

Skills

Loyalty programs

CRM

Customer engagement

Omnichannel

Stakeholder collaboration

Tools

Loyalty platform

Analytics tools

Job description

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As our new Specialist, Membership Experience, you will support the implementation and activation of compelling membership experiences across digital and physical touchpoints.

In this role, you will be activating both existing and new loyalty initiatives in global campaigns. The position involves executing local loyalty initiatives, campaigns, and offers through our loyalty platform, while proactively coordinating with global channels to ensure loyalty activations remain a priority. You will also develop playbooks, toolkits and guidelines that enable markets to successfully activate global loyalty activities, as well as contributing with creative, engaging and commercially attractive ideas.

Turn membership propositions into engaging customer experiences

You will be responsible to provide markets and clusters with guidance, tools and hands-on support needed to activate Pandora's membership programme successfully. Partnering closely with Global teams, you will help integrate membership into campaigns, customer journeys and engagement programmes.

Your key responsibilities will include:

• Supporting the implementation of membership experiences across digital and physical touchpoints
• Partnering with Global teams to deliver membership campaigns and activations
• Enabling markets through clear frameworks, playbooks, campaign toolkits and guidelines
• Supporting activation planning, local execution and optimisation while balancing global consistency with local relevance
• Supporting the rollout of new membership initiatives and features by ensuring market readiness and clear communication
• Monitoring activation and engagement performance to identify opportunities for improvement
• Gathering and sharing market feedback and maintaining experience documentation to support continuous improvement and scalability

A customer-focused collaborator with a structured mindset

You combine a strong customer experience mindset with the ability to turn strategies and propositions into practical activations. You are creative, organised, analytical, and comfortable coordinating activities across teams and markets. You are comfortable working in loyalty platforms and analytics tools. Clear communication comes naturally to you, and you can translate complex concepts into useful guidance for local stakeholders.

Additionally, we hope that you have and can demonstrate:

• At least 3 years of experience within loyalty, wbsite, CRM or customer engagement
• Experience supporting membership or loyalty initiatives, including campaigns, benefits and customer experiences
• Experience translating strategies and propositions into customer-facing activations
• Experience working across omnichannel environments, including digital channels and retail
• Experience enabling markets or regions through guidance, materials and troubleshooting
• The ability to interpret engagement data and market feedback and identify improvement opportunities
• Strong organisational, coordination and stakeholder collaboration skills
• Experience working with cross-functional teams
• Clear and structured communication skills

Icing on the cake
You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational - and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.