Specialist, Membership Experience

FashionUnited; København; Hybrid; DKK 480,000 - 720,000; Full time

Job summary

Pandora is seeking a Specialist, Membership Experience to translate global membership propositions into compelling customer journeys across CRM, digital and retail channels. You will enable markets with guidance, playbooks and tangible activations to drive engagement and loyalty.

Working across markets and functions, you will help deliver consistent experiences while allowing local relevance, monitor activation performance and support continuous improvement of membership initiatives.

Qualifications

• At least 3 years of experience within loyalty, CRM or customer engagement.
• Experience supporting membership or loyalty initiatives, including campaigns, benefits and customer experiences.
• Experience translating strategies and propositions into customer-facing activations.
• Experience working across omnichannel environments, including CRM, digital and retail.
• Experience enabling markets or regions through guidance, materials and troubleshooting.
• The ability to interpret engagement data and market feedback and identify improvement opportunities.
• Strong organisational, coordination and stakeholder collaboration skills.
• Experience working with cross-functional teams such as Content, CRM, Activation and Retail.
• Clear and structured communication skills.

Responsibilities

• Support the implementation of membership experiences across CRM, digital and retail channels.
• Translate membership propositions into customer-facing benefits, journeys and touchpoints.
• Partner with Content and Activation teams to deliver membership campaigns and activations.
• Enable markets through clear frameworks, playbooks, campaign toolkits and guidelines.
• Support activation planning, local execution and optimisation while balancing global consistency with local relevance.
• Support the rollout of new membership initiatives and features by ensuring market readiness and clear communication.
• Monitor activation and engagement performance to identify opportunities for improvement.
• Gather and sharing market feedback and maintaining experience documentation to support continuous improvement and scalability.

Skills

Loyalty

CRM

Customer engagement

Omnichannel

Job description

As our new Specialist, Membership Experience, you will support the implementation and activation of compelling membership experiences across digital, CRM and retail channels. You will translate global membership propositions into tangible customer benefits, journeys and touchpoints, helping markets deliver consistent, high-quality experiences with the flexibility to remain locally relevant.

Working across markets and functions, you will help strengthen member engagement, participation and long-term loyalty while contributing to increased repeat purchase and customer lifetime value.

Turn membership propositions into engaging customer experiences

You will act as a key enabler for markets and clusters, providing the guidance, tools and hands-on support needed to activate Pandora's membership programme successfully. Partnering closely with Content, Activation, Operations and Commercial teams, you will help integrate membership into campaigns, customer journeys and engagement programmes.

Your key responsibilities will include:

• Supporting the implementation of membership experiences across CRM, digital and retail channels
• Translating membership propositions into customer-facing benefits, journeys and touchpoints
• Partnering with Content and Activation teams to deliver membership campaigns and activations
• Enabling markets through clear frameworks, playbooks, campaign toolkits and guidelines
• Supporting activation planning, local execution and optimisation while balancing global consistency with local relevance
• Supporting the rollout of new membership initiatives and features by ensuring market readiness and clear communication
• Monitoring activation and engagement performance to identify opportunities for improvement
• Gathering and sharing market feedback and maintaining experience documentation to support continuous improvement and scalability

A customer-focused collaborator with a structured mindset

You combine a strong customer experience mindset with the ability to turn strategies and propositions into practical activations. You are organised, analytical and comfortable coordinating activities across teams and markets. Clear communication comes naturally to you, and you can translate complex concepts into useful guidance for local stakeholders.

Additionally, we hope that you have and can demonstrate:

• At least 3 years of experience within loyalty, CRM or customer engagement
• Experience supporting membership or loyalty initiatives, including campaigns, benefits and customer experiences
• Experience translating strategies and propositions into customer-facing activations
• Experience working across omnichannel environments, including CRM, digital and retail
• Experience enabling markets or regions through guidance, materials and troubleshooting
• The ability to interpret engagement data and market feedback and identify improvement opportunities
• Strong organisational, coordination and stakeholder collaboration skills
• Experience working with cross-functional teams such as Content, CRM, Activation and Retail
• Clear and structured communication skills

Icing on the cake

You will be working out of our Head Office in Copenhagen V. Besides our beautiful interior design, we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational - and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.