Service Support Specialist – Temporary

Jobtailor; København; On-site; DKK 260,000 - 360,000; Full time

Job summary

Jobtailor seeks an organized administrator in Denmark to handle customer interactions, order creation, and invoicing across B2B operations. You will manage service contracts, generate work orders, and produce offers for repairs and maintenance in ServiceMax.

Fluent Danish and advanced English are required, with strong IT skills and experience across office software. This role supports field teams and ensures smooth administrative workflows.

Qualifications

• Fluent or native Danish, advanced English capabilities.
• Administrative experience in a B2B environment.
• Experience with various administrative systems and IT tools.

Responsibilities

• Interact proactively with customers by phone and email to identify needs and escalate when needed.
• Create work orders for repairs and maintenance.
• Prepare repair and maintenance offers in the CRM (ServiceMax).
• Upload contracts for service tasks and licenses.
• Handle invoicing, credits and re-invoicing; support field teams.

Skills

Work Order Creation

Repair & Maintenance Offers

Invoicing

Credit Note Creation

Contract Uploading

Tools

ServiceMax

Office Package

Job description

• Proaktivt interagere med kunder over telefon og e-mail for at identificere behov og finde passende løsninger eller eskalere til videre vurdering
• Oprette arbejdsordrer for reparationer og vedligeholdelse
• Oprette tilbud på reparationer og vedligeholdelse i CRM-systemet ServiceMax
• Aktivere/uploade kontrakter for serviceopgaver og licenser
• Udføre fakturering, kreditering og genfakturering
• Supportere teammedlemmer, der arbejder i marken
• Proactively interact with customers by phone and email
• Create work orders, repair and maintenance offers
• Upload contracts for bench service and licenses
• Create credit notes and re-invoicing
• Support field team members

Requirements

• Flydende dansk eller dansk som modersmål / Fluent or native level in Danish
• Gode engelskkundskaber / Advanced level in English
• Administrativ erfaring i et business-to-business-miljø / Progressive administrative experience in a business-to-business environment
• Erfaring med forskellige administrative systemer
• Sikker brug af IT, PC og software (Office package)
• Experience including commercial experience

Core Competencies

Demonstrates strong administrative capabilities in a business-to-business environment, with proficiency in customer interaction, work order creation, and invoicing processes. Fluent in Danish and advanced in English, with a solid understanding of various administrative systems and IT tools.

Highest-signal resume keywords

• Fluent Danish
• Advanced English
• Administrative Experience
• CRM System Experience
• IT Proficiency

ATS Optimization Keywords

Hard Skills

• Work Order Creation
• Repair and Maintenance Offers
• Invoicing
• Credit Note Creation
• Contract Uploading

Soft Skills

• Customer Interaction
• Team Support

Industry Keywords

• Business-to-Business Environment
• Commercial Experience

Tools & Technologies

• ServiceMax
• Office Package