Service management specialist

Danske Commodities A/S; Aarhus; Hybrid; DKK 700,000 - 900,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Global career paths

DC University courses

Harvard Learning access

Job summary

Danske Commodities A/S is seeking a Service Management Specialist to drive ITSM frameworks and incident management across a global energy trading organisation. You will act as the primary contact for service-related queries, implement ITIL-based processes, and collaborate with stakeholders to improve service delivery and operational resilience.

The role is based in Aarhus within the Digital Workplace Engineering team, offering opportunities to shape ways of working, automation and knowledge

Qualifications

• Experience with IT service management and ITIL frameworks.
• Ability to collaborate with stakeholders across business and technology.
• Proven track record of leading incident, problem and change management activities.

Responsibilities

• Acting as the primary point of contact for service-related queries and escalations.
• Implementing and improving ITIL-based processes and the service management framework.
• Leading incident, problem and change management activities with governance.

Skills

IT service management

ITIL frameworks

Incident management

Stakeholder collaboration

English communication

Tools

ITSM tools

Job description

Are you experienced in Service Management and eager to shape and drive ITSM frameworks across a global energy trading organisation? Join us and turn ideas into practices that create lasting impact!

The job

Here’s what the job entails

Your key responsibilities include:

acting as the primary point of contact for service-related queries and escalations at DC

implementing and improving ITIL-based processes, best practices and DC's overall service management framework

leading incident, problem and change management activities, ensuring adherence to ITIL best practices, alignment with business requirements and internal governance

collaborating with stakeholders across the organisation to improve service delivery, operational performance and ways of working

facilitating root cause analysis and problem management activities, enabling technical teams to identify recurring issues and implement sustainable improvements

identifying opportunities to improve service quality and efficiency through process optimisation, automation and knowledge sharing

The team

Meet the team

As our new service management specialist, you will join Digital Workplace Engineering, whose mission is to provide frontline support, reliable collaboration tools, secure end-user computing and structured service management that keeps our services consistent and high-quality. You will be one of two dedicated service management specialists within the team, working closely together to drive and develop service management practices across DC.

We are a team of 12 dedicated colleagues with different backgrounds and areas of expertise. Together, we work closely with the business to develop solutions, automation and self-services that simplify workflows and reduce disruption. By understanding the needs of our colleagues, we help create a more seamless and reliable digital workplace experience across DC.

“ You will be at the centre of major incident management, driving service management practices across Danske Commodities, aligning stakeholders and ensuring swift decision-making and clear communication in critical situations”

Head of Digital Workplace Engineering

But enough about us… over to you!

As you will be driving and continuously improving service management and incident management practices across the organisation, we imagine that you are motivated by creating lasting organisational impact through well-anchored processes and ways of working. You thrive in a role with a broad stakeholder landscape, where you partner with teams across DC to drive adoption, strengthen process maturity and ensure that service management practices become an integrated part of the daily operations. We are also looking for someone who works in a structured and quality-conscious manner, as you will be balancing operational details with the broader needs of the business and your stakeholders.

Further, we expect that you:

have experience working with IT service management and ITIL frameworks, including driving the implementation of new practices and improving existing processes

combine technical understanding with the ability to collaborate effectively with stakeholders across both business and technology

are comfortable taking ownership of projects, introducing new ways of working and onboarding and supporting colleagues as changes are implemented

act quickly and effectively during critical incidents, ensuring clear coordination, service stability and operational resilience in high-pressure situations

communicate clearly in English, both verbally and in writing

Please note that prior knowledge of the energy sector is not required for this role.

We offer

We’ll take good care of you

At Danske Commodities, we take great care of our people. Joining us means you’ll get a lot of great perks – including social events, cultural experiences, tasty food and benefits to better your health, your life and your future.

Here are some of the benefits we offer our employees:

• Shape your developmenttailored growth plans, 100+ DC University courses & Harvard Learning access
• 100+ yearly eventsfrom office parties to DC Sports events, CS:GO team, student network & more
• Global career pathsas part of our parent company, Equinor’s 20,000-strong international network
• Flexible work lifeadjustable hours, part-time options & up to 2 work from home days/week
• Fuel Fridays one paid Friday off every month (July and December excluded)
• Top-tier parental leaveup to 26 weeks paid, pension during leave & post-leave support
• Unlimited paid child's sick days because family comes first
• Extra time off5 additional days on top of your 5 weeks
• Senior days extra time off if you’re 55+
• Share savings the option to join Equinor’s attractive share programme
• Home setup covered paid internet, phone & IT gear
• Free tickets & discountsculture, family fun, hotels, restaurants & more
• Organic meals light breakfast, lunch, snacks, dinner & take-away
• On-site wellnessstate-of-the-art gym, physio, chiro and massage therapy
• New HQ in the heart of Aarhuswith stunning views, inspiring architecture and close to public transport

…. and much more

The process

Recruitment process and relocation

You can read more about our recruitment process here . Please note that if you are an international candidate, we will reimburse travel expenses in connection with potential interviews and support you with the relocation process.

About us

What we’re about

At Danske Commodities, we trade energy across 40+ markets and deliver solutions for energy producers and large-scale consumers.

Our people work together to find valuein everything we doand deliver it. For our partners.And for the energy system as a whole.Together with our parent company Equinor, weoperateon ascalefew trading houses can match.

Ourorganisationis flat with an open-door policy. We expect you to care. About your work. About your colleagues. And about the difference we make.

Aspiring chefs, beekeepers, runners, parents, gamers –we’reproud of our diversity of ideas. What binds us together is that we allfind average genuinely uncomfortable and want to do something about it.

We’rebig on trust and providing the freedom for you to thrive. Together,we’llmake sureyou’llbe the best version of you. Because happy employees perform better andwe’rein this for the long run. No matter the stage in lifeyou’rein,we’vegot you.

A workplace like no other

In 2025, we moved into our new headquarters in the heart of Aarhus – a workplace built for the precision, focus and collaboration that define how we work. Withstate-of-the-artfacilities, our own barista café, a modern fitnesscentreand views worth coming in for.

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