Service Delivery Manager

If Insurance; Københavns Kommune; Hybrid; DKK 700,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid workplace

Career development

Social activities

Health benefits

Pension plan

Job summary

If Insurance is hiring a Service Delivery Manager to lead IT service management within our Operational Excellence unit in IT operations. You will ensure seamless delivery of services internally and with IT vendors, and establish governance for all applications and services.

You will drive delivery improvements, monitor performance, and lead change management initiatives while fostering DevOps and Agile practices in a collaborative environment at If Insurance in Denmark.

Qualifications

• Experience in IT service management (ITSM) in a senior role.
• Proven ability to oversee IT operations and coordinate with vendors.
• Strong governance mindset and service management process knowledge.

Responsibilities

• Oversee and coordinate IT operations to ensure seamless IT deliveries.
• Drive improvements in delivery processes and service stability.
• Lead change management processes and procedures development.
• Foster collaboration between IT units, business, and external vendors.

Skills

Incident Management

Problem Management

Change Management

IT Vendor Management

DevOps

Agile methodologies

Stakeholder communication

Education

Bachelor's degree in IT or Computer Science

Job description

We offer

At If, we believe that excellence is not just a goal, but a way of life. As a Service Delivery Manager, you'll be at the heart of our mission to deliver seamless IT services and drive continuous improvement. You'll find yourself in an inspiring and challenging environment, where your passion for technology and innovation will flourish. Join us in creating a culture of excellence and making a real difference in the world of IT.

About The Role

We have an exciting career opportunity that I believe you will find both challenging and rewarding if you are the right person. We are currently on the lookout for a dynamic and passionate individual to join our team as a Service Delivery Manager within our Service Management team in our Operational Excellence unit at If Insurance.

In this pivotal role, you will be at the heart of our operations, ensuring the seamless delivery of IT services both internally and from our esteemed IT vendors. Your primary responsibility will be to establish and maintain clear channels for handling operations towards all applications and services. This role demands a strong governance structure, both externally and internally, within the If IT community, as well as the implementation of efficient IT Service Management processes.

As a Service Delivery Manager, you will have the opportunity to drive improvements in delivery processes, manage service stability, address problems, and monitor performance. You will be the focal point for communication between IT suppliers and if, leading problem-solving initiatives, managing task forces, and playing a crucial role in our change management processes and procedures development.

We offer

Benefits

• An including work environment where everyone is welcome
• Career and development opportunities in the biggest insurance company in the Nordics
• Social activities, as well as highly skilled professional environment
• Possibility of hybrid workplace
• Health promoting workplace with e.g., various sports activities
• Great insurance benefits
• High pension savings

About The Team

We are a dynamic and interdisciplinary unit within IT operations, dedicated to ensuring operational stability and seamless deliveries both internally and from our IT vendors. Our team, Service Management, works closely together to drive continuous improvement and deliver high quality in everything we do.

We are 15 employees in total divided between Service Delivery management, Incident Management and Change Management.

We consist of passionate and experienced professionals, each bringing their unique skills to the table. Our common goal is to establish new standards for operational excellence, support DevOps practices, and promote the use of modern technologies and work methods.

In our team, we value innovation, collaboration, and a solution-oriented approach. We work in an informal and results-oriented environment, where each day brings new challenges and opportunities for learning and growth. Our workplace is characterized by flexibility and a strong team spirit, where we support each other and celebrate successes together.

Who are you?

You have a background in a comparable IT role, where you have gained substantial experience in Service Management (ITSM) activities, particularly within Incident Management, Problem Management, and Change Management. Your expertise enables you to effectively oversee and coordinate IT operations, ensuring that any challenges arising in IT deliveries are promptly addressed and resolved.

Moreover, you excel at building and maintaining strong relationships with IT units, the wider business, and external vendors. Your approach is proactive and solution-oriented, consistently following up on issues to ensure seamless collaboration and high-quality outcomes. You thrive in environments that require close cooperation across different teams and stakeholders, demonstrating both professionalism and reliability in every aspect of your work.

You Also Have

• Education: A relevant bachelor's degree in IT, Computer Science, or a related field.
• TIL 4 or ITIL5 certification
• Previous Job Experience: Proven experience in IT service management, ideally in a senior role. Experience working with cross-functional teams and IT vendors is highly valued.
• Strong knowledge of IT services, operations, infrastructure, and application development.
• Familiarity with DevOps practices and Agile development methods.
• Excellent communication and stakeholder management skills.
• Ability to work under pressure and handle escalations effectively.
• A proactive, innovative, and self-driven personality.

Additional Facts And The Recruitment Process

Application deadline: Screening and interviewing will start immediately. However, application deadline is 12. October 2026.

Work location: Ballerup

Travelling: 6 times a year

Start: As soon as possible

For more information, please contact Per Honoré, Head of Service Management, [e-mail] or [phone].

At If, we aim to create a workplace with equal opportunities for all. We encourage everyone to apply regardless of gender, age, background, or any disability. We also recommend that you do not include a photo in your CV.

Applicant information may, within the framework of the law, be reviewed using publicly available sources. Candidates progressing in the recruitment process will be asked to provide references and present a criminal record certificate. Depending on the scope of the role, a credit check may also be conducted for final candidates as part of the hiring process.

We look forward to your application