Service Delivery Manager

If P&C Insurance Ltd (publ), Branch Denmark; Ballerup; Hybrid; DKK 700,000 - 1,100,000; Full time

Benefits offered by this job

Inclusive work environment

Career development opportunities

Social activities

Hybrid workplace

Health promoting workplace

Insurance benefits

Pension savings

Job summary

If P&C Insurance Ltd (publ), Branch Denmark is seeking a Service Delivery Manager to lead IT service delivery within the Service Management team. You will drive governance, ensure seamless IT service delivery from internal teams and external vendors, and implement efficient ITSM processes across the organization.

You will build strong relationships with IT units, business partners, and vendors, while leading delivery improvements, change management, and problem-solving initiatives in a dynamic

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field.
• ITIL 4 or ITIL 5 certification.

Responsibilities

• Oversee and coordinate IT operations across internal teams and external vendors.
• Drive improvements in delivery processes and monitor performance.
• Manage service stability and address problems in IT deliveries.
• Lead problem-solving initiatives and change-management processes and procedures.
• Serve as the focal point for communication between IT suppliers and If as well as internal stakeholders.

Skills

IT Service Management

Incident Management

Problem Management

Change Management

Vendor management

Stakeholder management

DevOps

Agile

Communication

Cross-functional collaboration

Education

Bachelor's degree in IT/Computer Science

ITIL 4 or ITIL 5 certification

Job description

At If, we believe that excellence is not just a goal, but a way of life. As a Service Delivery Manager, you'll be at the heart of our mission to deliver seamless IT services and drive continuous improvement. You'll find yourself in an inspiring and challenging environment, where your passion for technology and innovation will flourish. Join us in creating a culture of excellence and making a real difference in the world of IT.

About the role

We have an exciting career opportunity that I believe you will find both challenging and rewarding if you are the right person. We are currently on the lookout for a dynamic and passionate individual to join our team as a Service Delivery Manager within our Service Management team in our Operational Excellence unit at If Insurance. In this pivotal role, you will be at the heart of our operations, ensuring the seamless delivery of IT services both internally and from our esteemed IT vendors. Your primary responsibility will be to establish and maintain clear channels for handling operations towards all applications and services. This role demands a strong governance structure, both externally and internally, within the If IT community, as well as the implementation of efficient IT Service Management processes. As a Service Delivery Manager, you will have the opportunity to drive improvements in delivery processes, manage service stability, address problems, and monitor performance. You will be the focal point for communication between IT suppliers and if, leading problem‑solving initiatives, managing task forces, and playing a crucial role in our change‑management processes and procedures development.

We offer

• An including work environment where everyone is welcome
• Career and development opportunities in the biggest insurance company in the Nordics
• Social activities, as well as highly skilled professional environment
• Possibility of hybrid workplace
• Health promoting workplace with e.g., various sports activities
• Great insurance benefits
• High pension savings

About the team

We are a dynamic and interdisciplinary unit within IT operations, dedicated to ensuring operational stability and seamless deliveries both internally and from our IT vendors. Our team, Service Management, works closely together to drive continuous improvement and deliver high quality in everything we do. We are 15 employees in total divided between Service Delivery management, Incident Management and Change Management. We consist of passionate and experienced professionals, each bringing their unique skills to the table. Our common goal is to establish new standards for operational excellence, support DevOps practices, and promote the use of modern technologies and work methods. In our team, we value innovation, collaboration, and a solution‑oriented approach. We work in an informal and results‑oriented environment, where each day brings new challenges and opportunities for learning and growth. Our workplace is characterized by flexibility and a strong team spirit, where we support each other and celebrate successes together.

Who are you?

You have a background in a comparable IT role, where you have gained substantial experience in Service Management (ITSM) activities, particularly within Incident Management, Problem Management, and Change Management. Your expertise enables you to effectively oversee and coordinate IT operations, ensuring that any challenges arising in IT deliveries are promptly addressed and resolved. Moreover, you excel at building and maintaining strong relationships with IT units, the wider business, and external vendors. Your approach is proactive and solution‑oriented, consistently following up on issues to ensure seamless collaboration and high‑quality outcomes. You thrive in environments that require close cooperation across different teams and stakeholders, demonstrating both professionalism and reliability in every aspect of your work. You also have: Education: A relevant bachelor's degree in IT, Computer Science, or a related field. TIL 4 or ITIL5 certification Previous Job Experience: Proven experience in IT service management, ideally in a senior role. Experience working with cross‑functional teams and IT vendors is highly valued. Strong knowledge of IT services, operations, infrastructure, and application development. Familiarity with DevOps practices and Agile development methods. Excellent communication and stakeholder management skills. Ability to work under pressure and handle escalations effectively. A proactive, innovative, and self‑driven personality.

Additional facts and the recruitment process

Application deadline: Screening and interviewing will start immediately. However, application deadline is 12. October 2026. Work location: Ballerup Travelling: 6 times a year. Start: As soon as possible. For more information, please contact Per Honoré, Head of Service Management, [e-mail] or [phone]. At If, we aim to create a workplace with equal opportunities for all. We encourage everyone to apply regardless of gender, age, background, or any disability. We also recommend that you do not include a photo in your CV. Applicant information may, within the framework of the law, be reviewed using publicly available sources. Candidates progressing in the recruitment process will be asked to provide references and present a criminal record certificate. Depending on the scope of the role, a credit check may also be conducted for final candidates as part of the hiring process. If is an insurance company that helps a lot, and many. 4.5 million customers in seven countries, to be fairly precise. In order to help a lot, it is of course a given that we also support and uplift each other, no matter who we are and where we come from. We give each other boost, trust, and space so that we can reach new heights, together. And everyone of us can come to work every day feeling insured of growth.