Service Coordinator

Vaillant Group; Taastrup; On-site; DKK 420,000 - 560,000; Full time

Job summary

Vaillant Group in Taastrup, Denmark is seeking a Service Coordinator to bring structure to a busy workday by coordinating activities, services, and customer communications. You will work with technicians, customers, and internal teams to ensure efficient service delivery and a high-quality customer experience.

You will report to the Technical Support Manager and help plan visits, manage service orders, and ensure timely, professional support across the service organisation.

Qualifications

• Relevant administrative, commercial, or technical qualification.
• Experience in service coordination, planning, customer service, or administrative roles in a technical/service environment.

Responsibilities

• Plan and coordinate service visits, start-ups and other service activities to ensure timely, professional support.
• Prioritize and track service activities with customers, technicians and internal stakeholders.
• Create and manage service agreements and work orders; follow up on planned activities.
• Contribute to resource planning and optimize technician utilization.
• Coordinate spare parts and procurement to ensure materials are available for technicians.
• Contribute to process improvements and maintain high levels of customer satisfaction.

Skills

Service coordination

Organizational skills

Microsoft Office

Education

Administrative/Commercial/Technical qualification

Tools

Microsoft Office

Job description

Company: Vaillant A/S Location: Taastrup-DNK Country: Denmark (DK) Brand: Vaillant

Contract type: Permanent Working time: Full-time

What We Achieve Together

At Vaillant, service plays a vital role in our customers' everyday lives. That is why we are looking for a Service Coordinator who is motivated by bringing structure to a busy workday, coordinating activities across multiple stakeholders, and ensuring a high-quality customer experience. As a key member of our Service team, you will play an important role in ensuring that our customers receive the service they expect and deserve.

In this role, you will work closely with technicians, customers, and internal stakeholders to ensure efficient and professional service delivery. You will be part of our Service team and report directly to the Technical Support Manager.

• You will plan and coordinate service visits, start-ups, and other service activities to ensure our customers receive timely and professional support.
• Through close collaboration with customers, technicians, and internal stakeholders, you will ensure that service activities are prioritized and completed efficiently.
• Your responsibilities will include managing service agreements, create work orders, and follow up on planned service activities.
• Together with the Service team, you will contribute to effective resource planning and help optimize technician utilization.
• You will coordinate spare parts and support procurement activities to ensure technicians have the necessary materials to carry out their work.
• By working proactively and maintaining a structured approach, you will contribute to continuous process improvements and high levels of customer satisfaction.

What Makes Us Successful Together

• You hold a relevant administrative, commercial, or technical qualification and are motivated by working in a coordinating role
• You have experience from a service coordination, planning, customer service, or administrative position, ideally within a technical or service-oriented environment
• You have strong organizational and planning skills, work in a structured manner, and are comfortable using administrative systems and Microsoft Office applications
• Experience working within a service organization or coordinating field service technicians would be considered an advantage
• You are proactive, solution-oriented, and thrive in a fast-paced environment with multiple priorities while maintaining a high level of accuracy and professionalism
• You are fluent in Danish, both written and spoken, and feel comfortable communicating in English within an international organization

What You Can Count On

• You will be working out of our beautiful new HQs in Taastrup that have been designed to unite and inspire our teams.
• We also invite you to come and enjoy our lunch in our canteen. The restaurant offers an affordable service for all residents and visitors.
• At Vaillant, you will become part of a company with strong values, a high level of expertise, and a shared ambition to create sustainable solutions for the future of energy. We offer a collaborative and supportive work environment, opportunities for professional development, and a role where your contribution has a visible impact on both our customers and our business.

What Makes Us Special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact:

Caroline Bergstrand

[phone]