Senior Property Operations Manager

Greystar (International); København; On-site; DKK 495,000 - 605,000; Full time

Benefits offered by this job

30 days holiday

Birthday off

Pension scheme

Wellbeing perks

Sabbatical program

Job summary

Greystar (International) in Copenhagen seeks a Senior Property Operations Manager to lead a multi-site portfolio, delivering superior resident experience and financial results.

You will own budget processes, drive standards, and coordinate onsite teams to ensure safety, compliance, and consistent service across properties. A strong background in hospitality or residential operations is essential.

Qualifications

• Extensive experience in property management, hospitality, or residential operations.
• Strong financial acumen; proven budget and KPI management.
• Proven leadership experience developing and leading teams.
• Excellent stakeholder management and communication skills.
• Proactive, solution-oriented, and able to balance strategy with hands-on delivery.
• BA or Master’s in a business-related field.

Responsibilities

• Lead operational performance across the portfolio and drive service delivery.
• Set and implement portfolio-wide standards, processes, and resource allocation.
• Identify and close operational gaps; optimise resource and asset use.
• Oversee site presentation, safety, and partner/facility quality.
• Own budget, forecast, accruals, OPEX, and KPI performance.
• Drive cost optimisation and corrective action where needed.
• Partner with Asset Management and Finance on business plans.
• Approve invoices/charges and ensure accurate cost allocation.
• Ensure reporting accuracy in Yardi, T2L, InvestorWEB, and other systems.

Skills

Property management

Financial management

Leadership

Stakeholder management

Strategic planning

Communication

Education

BA or Master's in business

Tools

Yardi

InvestorWEB

T2L

Origami

Vantify

Job description

Be part of a team that’s building more than just homes. We’re building communities.

At Greystar, we believe great rental living starts with great communities. In 2025, Denmark became our first expansion into the Nordics and our eighth European market, a milestone moment for our business. From our base in Copenhagen, our Danish team is managing a growing portfolio of modern, sustainable student residences designed to support residents through one of the most important chapters of their lives. We're proud to bring our experience in professionally managed rental housing to the Danish market.

As we grow, we're focused on building teams where people can do meaningful work, develop their careers and feel supported to thrive.

We believe long-term success starts with supporting our people. Think 30 days of holiday, a paid birthday off, an employer-funded pension following Danish market practices, family-friendly leave, wellbeing perks, and a paid sabbatical to mark your long-service milestones. We've built a package designed to support life inside and outside of work. As part of a global business operating across hundreds of locations worldwide, you'll have genuine opportunities to develop your skills and grow your career.

Position Overview

The Senior POM owns operational, financial, and strategic performance across an assigned property portfolio — leading multiple properties and onsite teams to deliver consistent standards, resident experience, financial results, and compliance.

The annual base salary for this role starts from DKK 550,000 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

Key Role Responsibilities

Operational Leadership

• Lead operational performance, service delivery, and customer experience across the portfolio
• Set and implement portfolio-wide standards, processes, and resource allocation
• Identify and close operational gaps; optimise resource and asset use
• Oversee site presentation, safety, and partner/facility quality
• Own budget, forecast, accruals, BVA, OPEX, and KPI performance
• Drive cost optimisation and corrective action where needed
• Partner with Asset Management and Finance on business plans
• Approve invoices/charges and ensure accurate cost allocation
• Ensure reporting accuracy in Yardi, T2L, InvestorWEB, and other systems

Leasing & Occupancy

• Deliver leasing, conversion, and occupancy targets portfolio-wide
• Monitor KPIs and drive improvement initiatives
• Ensure consistent onboarding, contract admin, and compliance

Compliance, Health & Safety

• Ensure adherence to policies, SOPs, and regulatory requirements
• Oversee H&S programmes, inspections, fire systems, and audit readiness
• Act as escalation point for compliance and risk issues
• Align standards across sites and hold partners to contractual obligations

Resident Experience & Reputation

• Drive a consistent resident experience strategy and enforce CSAT KPIs
• Manage online reputation and resident feedback
• Standardise complaint management and service recovery
• Lead community engagement and customer experience initiatives

Stakeholder & Business Leadership

• Act as primary operational partner to Asset Management, Finance, and senior leadership
• Support investment objectives through operational delivery
• Lead rollout of new systems, processes, and business initiatives
• Manage key supplier and external stakeholder relationships
• Key programmes: Origami (incident reporting), Vantify
• Lead, coach, and develop APOMs, POAs, and onsite teams
• Drive talent development, succession planning, and workforce planning
• Conduct 1:1s, development conversations, and performance reviews
• Oversee recruitment, onboarding, training, and organisational change
• Build a high-performance, accountable, collaborative culture

About You

• Extensive experience in property management, hospitality, or residential operations
• Strong financial acumen; proven budget and KPI management
• Proven leadership experience developing and leading teams
• Excellent stakeholder management and communication skills
• Proactive, solution-oriented, and able to balance strategy with hands‑on delivery
• BA or Master's in a business-related field

One of Greystar’s core values is Equality, and as such, we pride ourselves on being an equal opportunities employer. We welcome applications from candidates of all backgrounds and experience, even if you don't meet every requirement on the job advert.

Greystar is committed to having an accessible and inclusive recruitment process. Should you require any reasonable adjustments during the recruitment and interview process, please contact our Europe Talent Acquisition team at [e-mail]. For more information on careers at Greystar, please also visit our careers site at https://jobs.greystar.com/.